tag:blogger.com,1999:blog-81403957342596151192024-03-07T21:58:03.254-05:00First ImpressionsMadelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.comBlogger172125tag:blogger.com,1999:blog-8140395734259615119.post-72500812476828514432024-03-04T16:35:00.002-05:002024-03-04T16:35:44.333-05:00How Can you help others and Yourself too? by Madeline Frank, Ph.D.<p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Lisa Rabasca-Roepe in her Feb. 17, 2024 article, “Volunteering Can Combat Loneliness and Boost Your Mental Health” (Success Magazine) says there are “5 things to consider before volunteering to help your mental health”: <o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="font-family: "Times New Roman", serif;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">She says, “Volunteer work should speak to something you enjoy doing. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><span> </span>1.Make sure it sparks joy.”<span> </span>What gives you the greatest joy?<span> </span><o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="font-family: "Times New Roman", serif;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><span> </span>2. “Set an easy achievable goal.”<o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="font-family: "Times New Roman", serif;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">A large number of people think of donating during the holiday season, but most people enjoy eating year-round. There are opportunities to volunteer throughout the year. Whether you decide to volunteer with your family to feed the homeless at a local Church or Synagogue, pack lunches at a local Childhood Hunger Center set a goal that works for you!<br /><br /><o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> 3. “Your volunteer work can be a one-time event.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Purchasing pies to feed the homeless at the local center or donating other foods needed. Helping at the Ronald McDonald House Charities.<o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="font-family: "Times New Roman", serif;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> 4. “Volunteer for the right reasons.” <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> If you are asked to volunteer at a soup kitchen over the holidays to serve meals to the homeless that’s alright, but if you are asked to volunteer at a restaurant to help them out that’s not alright!<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">5. “It’s ok to set boundaries.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Lisa Rabasca-Roepe says, “Be clear about the personal boundaries that you need to put in place so that you can serve in a way that makes a difference to the organization and that is sustainable. <span> </span>Avoid making volunteering another obligation or task on your to-do list.”<br /><br /><o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">One way to identify a worthy cause or causes is to choose something meaningful to you. The other way is to identify an enemy. What gets your blood boiling?<o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="font-family: "Times New Roman", serif;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Childhood hunger and nutrition ignorance<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Addiction<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Mental illness<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Human trafficking<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Obesity<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Domestic abuse<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Illiteracy<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">My husband's Rotary Club volunteered to prepare and pack meals for the children in the local public schools. 60-80% of children in the public schools receive free and reduced-price meals. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">As someone who has worked in education for years, I know that when stomachs are empty, it becomes hard to fill the mind. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">We began our adventure at the center at 5:15 pm on Jan. 10, 2024. My husband and I joined 6 members of his civics club and a family of 4, Mom and Dad and their elementary age children 8 and 9 years old. The requirement to volunteer is to be at least 8 years old.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">We volunteered to work on an assembly line to make up meals for the hungry kids in the public schools.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">The head Supervisor showed us a short video and then taught each person on the assembly line how to add 1 item and how to place each item in the gallon zip lock bag so it would fit. 12 persons were on the assembly line and 12 items were put in each bag.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· Eight of us were from a Rotary Club and a family of 4, two parents and their elementary aged children filled out the assembly line. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">People worked together in a happy manner wanting to help others.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Some of the Items for each gallon zip lock bag were Spaghetti O’s, chocolate milk, mango juice, apple sauce, strawberry yogurt or fruit cup, trail mix, snack bags….<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">We were united by a Common Purpose: To help others. (Common mission and vision)<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· Well organized<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· Pleasant atmosphere to work<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· People smiled and were appreciative of the help to put meals together for children in the free meals program at the local public schools.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· Everyone spoke in a pleasing voice. Smiling and encouraging others as we placed our item in the bag and slid it to the next person.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· Encouraging and motivating atmosphere. While working supervisors went around and said what a good job you’re doing!<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">· 360-degree experience.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> The supervisor, with a smile on her face, proudly announced at 7:10pm that our group of volunteers had assembled 645 lunch bags for the children. She was very proud of our work! She took a picture of our smiling faces.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> </span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"> Helping others is a wonderful feeling and makes me smile!</p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Volunteer for a cause you believe in. Try it once.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Help others that are less fortunate. Challenge yourself to find something you passionately care about. What are your needs? Why?<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Whatever your cause is, smile more!<o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="font-family: "Times New Roman", serif;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: "Times New Roman", serif;"><br /></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: "Times New Roman", serif;"><br /></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: "Times New Roman", serif;"><br /></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: "Times New Roman", serif;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72; text-decoration: underline;"><span style="border: 1pt windowtext; color: #c2223e; font-family: "Times New Roman", serif; padding: 0in;">mfrankviola@gmail.com</span></a><span style="color: #222222; font-family: "Times New Roman", serif;"><o:p></o:p></span></p><p><style class="WebKit-mso-list-quirks-style">
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</style></p><p style="font-size: medium; margin-bottom: 0.0001pt; margin-top: 0in; text-align: justify;"><span style="color: #222222;"> <o:p></o:p></span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-77229989262306844802024-02-08T16:41:00.000-05:002024-02-08T16:41:03.947-05:00Accountability by Madeline Frank, Ph.D.<p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Are you accountable for your actions?<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">When you make a promise do you keep it?<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">What does accountability mean? <o:p></o:p></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Webster’s Dictionary of 1828 says, “Accountability is the state of being liable to answer for one’s conduct; to receive reward or punishment for actions.” Accountability means you can be counted on. You are dependable, honest, trustworthy, and you won’t let your company, your family, your friends, your teachers, or your mentors down. You can be relied on!<o:p></o:p></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Webster's Dictionary says Accountability is an obligation or willingness to accept responsibility for one's actions.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Are you passionate about being accountable? </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">When you are accountable you stick to the agreement or promise and keep it! </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">President Harry Truman had a sign on his desk at the White House that said, “The buck stops here.” that served as a reminder to himself and others that as a leader, you must accept responsibility for your actions.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">In his farewell address to the American people, President Truman said, “The President-whoever he is- has to decide. He can’t pass the buck to anybody. No one else can do the deciding for him. That’s his job.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">President Truman was saying a leader, a President, must take responsibility for his or her actions and be accountable for them. A leader does not pass the blame on to someone else.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Do you want your employees to work as a team and be responsible and accountable for their areas of expertise? Of course, you do!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Geri Stevens had a passion for jury duty. She was the head of jury selections in the judiciary department for the city of San Diego. Every Monday she would address a new group of potential jurors, reminding them of the special place they had in our justice system and would review their responsibilities.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">The majority of people who receive a jury summons immediately begin to think of what they can do to get out of it. It is not a happy place to be!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Geri finally convinced John Maxwell to attend one of her jury orientation sessions, and he was beyond surprised by the experience.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Maxwell recalls Geri standing before her unreceptive audience with an air of excitement and said, “This will be one of the most wonderful weeks of your lives.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">He said, That got everybody’s attention.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">She proceeded to express her passion “about the greatness of America and the right of each citizen to have a fair trial. She explained to the jurors how their decisions would make a difference and that they were examples of why America is a nation coveted and admired by others. At the close of her 45-minute inspiring talk, the potential jurors gave her a standing ovation!”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Geri Stevens’ passion for America transferred to the prospective jurors. They were transformed from an uninterested group of citizens, serving their civic duty to an inspired group of Californians who looked “forward to being selected to serve on a jury.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Jerry Steven’s was asking her prospective jurors if they could be counted on? </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">How often do you make a promise? Do you keep your promises?</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Professor William Lincer, my teacher and mentor at the Juilliard School,<span class="apple-converted-space"> </span><i>asked me to promise</i>, before he died on July 31, 1997 that I would contact two of the greatest thinkers on the brain in the 20th Century and have a dialogue with them. The two men were Dr. Gerald Edelman and Dr. Oliver Sacks, medical doctors, researchers, scientists, and lifelong musicians.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Oliver Sacks was a physician specializing in neurology. He was an author of many books including “Awakenings”, “Musicophilia” and Professor of Neurology at NYU School of Medicine. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Professor Lincer during my studies with him at the Juilliard School introduced me to many of Dr. Sacks’ books. I enjoyed reading and studying them. I sent a letter to Dr. Sacks after Professor Lincer had passed away and included an article on my research for my new book, “The Secret of Teaching Science & Math Through Music”. I asked Dr. Sacks several important questions about students coping with epilepsy, cerebral palsy, brain cancers, Parkinson’s, and neurological diseases. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">On December 31, 1997, Dr. Sacks wrote to me saying he was “just now making a New Year’s resolution to try and answer all delinquent mail by midnight!”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">He said, “You bring up far too many deep questions and issues for me to have ready answers to! I take the liberty of enclosing a paper from a conference we had at the inauguration of the Institute for Music & Neurological Function at Beth Abraham Hospital in 1994. I have been very much for music and music therapy, as you know, ever since I first encountered my Awakening patients in 1966”.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">The article Dr. Sacks sent me was about an elderly patient who had broken her hip. She had had an operation to repair her hip and had physical therapy and yet she was unable to walk. The MRI said the hip had not been repaired. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Sacks asked the patient If she had moved her hip recently. She responded that she had kept time to the music at a Christmas concert by moving her leg in time to a dance piece. Dr. Sacks had a music therapist play dance music for the patient to move to in dance motions to the rhythm of the music. After a month she was able to walk once more. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Sacks began studying the piano as a small child and has continued playing throughout his life. He says “music has been the profoundest non-chemical medication for our patients. What we see, fundamentally, is the power of music to organize-and do this efficiently as well as joyfully, when abstract or schematic forms of organization fail.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="font-family: Arial, sans-serif; font-size: 11pt;">In other words, music helps keep the neurons in your brain firing and working together. Playing an instrument engages both sides of the brain. The brain is a “use it or lose it” part of your body. </span></i><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Sacks had another patient suffering from severe Alzheimer’s. The patient responded to ballroom music by taking his wife in his arms and looking into her eyes and dancing with her.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">One of his patients had a stroke and could no longer walk or talk. Dr. Sacks brought in an accordionist who played a familiar song, and the patient started to sing the song with him. Music has the power to stimulate memory. “Memory,” says Dr. Sacks, “is the key to a sense of self. Music evokes emotion and emotion can bring its memory.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Oliver Sacks’ Legacy: </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Oliver Sacks leaves a legacy of case studies of his patients observing their uniqueness. He cared so much to help others and teach them that their affliction made them unique. Dr. Sacks said, “I am a storyteller, for better and for worse. I suspect that a feeling for stories, for narrative, is a universal human disposition, going with our powers of language, consciousness of self, and autobiographical memory.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Oliver Sacks also said, “In examining disease, we gain wisdom about anatomy and physiology and biology. In examining the person with disease, we gain wisdom about life. If we wish to know about a man, we ask 'what is his story--his real, inmost story?'--for each of us is a biography, a story. Each of us is a singular narrative, which is constructed, continually, unconsciously, by, through, and in us--through our perceptions, our feelings, our thoughts, our actions; and, not least, our discourse, our spoken narrations. Biologically, physiologically, we are not so different from each other; historically, as narratives--we are each of us unique.” ― Oliver Sacks, The Man Who Mistook His Wife for a Hat and Other Clinical Tales</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Gerald Edelman was a physician, 1972 Nobel Prize winner in Physiology /medicine for immunology, neuroscientist for his theory of the brain- “Neural Darwinism”, professor, researcher, author, and musician. His interest was in “how the brain works”. Dr. Edelman began playing the violin as a young boy and thought about being a concert violinist. Throughout his life Dr. Edelman has continued to play his violin. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Professor Lincer during my studies with him at the Juilliard School introduced me to Dr. Edelman’s book “Brilliant Air, Brilliant Fire: On The Matter Of The Mind” and his articles. I was fascinated as I read and studied them. Professor Lincer said, “Dr. Gerald Edelman is the most brilliant mind of this century.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">I sent a letter to Dr. Edelman after Professor Lincer passed away about the research Professor Lincer and I had done on how music stimulates the brain to promote scholastic excellence. Included was an article Professor Lincer and I had worked on together and my research on a study done on a Virginia public middle school of economically deprived students taking string and band classes and monitoring their grades throughout the school year. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">My conversations with these brilliant men were part of the inspiration for my best selling book, “The Secret of Teaching Science & Math Through Music”. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">I asked Dr. Edelman several important questions about students coping with epilepsy, cerebral palsy, brain cancers, Parkinson’s, and neurological diseases. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">On September 15, 1997, Dr. Edelman wrote back “I was sad that Professor Lincer died. He was a superb musician and broad ranging spirit.” He went on to say, “Your enterprise using musical training to enhance the scholastic performance of deprived children is a noble one. Unfortunately, there are at present no firm grounds for answering your medically directed questions. Before looking at patients with various disorders, a sound database on normal subjects will have to be collected. …..A few of my colleagues at Neurosciences Institute are beginning to look into these problems but I’m afraid it will be some time before satisfactory answers are forthcoming.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Edelman at the end of his letter said, “You have tapped into some very important issues and your questions are well placed. In any event, your observational data should make a real contribution to the fields of music and education in general.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Gerald Edelman’s Theory of “Neural Darwinism” as a musical metaphor:</span></i><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Dr. Gerald Edelman said: “Think: if you had a hundred thousand wires randomly connecting four string quartet players and that, even though they weren’t speaking words, signals were going back and forth in all kinds of hidden ways [as you usually get them by the subtle nonverbal interactions between the players] that make the whole set of sounds a unified ensemble. That’s how the maps of the brain work by reentry. The players are connected. Each player, interpreting the music individually, constantly modulates and is modulated by the others. There is no final or “master” interpretation; the music is collectively created, and every performance is unique.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">I treasure both Dr. Edelman’s letter and Dr. Sacks’ letter and they are in frames above my desk as an on going inspiration to me to keep asking questions and try to help others every day.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">What 3 promises will you make to yourself?</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> 1) Beginning today I will make a promise to stretch my abilities by reading a book, listening to an audio or video by an expert, or taking a course. Write down the date you make the promise (month, date, & year), and the date the promise will be completed. (Month, date, & year)</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> 2) By the end of the month I promise to_________. By the end of 6 months I promise to ________. Write down the date you make the promise (month, date, & year), and the date the promise will be completed. (Month, date, & year) </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> 3) Once a week I promise to help someone else reach his or her promise/goal. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">Place this sheet in front of your computer / workstation so you can remember to work on it each day. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;">During the Civil War, Jeb Stuart signed “his reports to General Robert E. Lee “Yours to count on” (YTCO). He meant it and so should you.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Arial, sans-serif; font-size: 11pt;"> Remember it’s never too late to be accountable – make a promise and keep it!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span><span style="color: #555555; font-family: Helvetica; text-align: justify;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72; font-family: "Times New Roman", serif; text-align: justify;"><span style="border: 1pt windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: "Courier New"; font-size: 11pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: "Courier New"; font-size: 11pt;"> </span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-83554509472682684592024-01-01T11:34:00.001-05:002024-01-04T13:28:51.053-05:00Leaders are Tinkerers, Builders, and Developers by Madeline Frank, Ph.D.<p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Winston Churchill, Margaret Thatcher, and Elon Musk.<span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Real leaders are builders. They build relationships, build bridges, and make others stronger! The most recognized and acclaimed leaders realize the importance of effective communication and how that skillset is a cornerstone for “tuning in” to their team member’s needs, as well as the desires of their customers. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">How do great leaders and communicators tap into the greatness of others? They master the art of<span class="apple-converted-space"><i> </i></span><i>being interested</i>. Everyone loves to talk about themselves.<span class="apple-converted-space"> </span><i>A great leader will inquire before they inspire</i>. This is the “buy in” necessary for credibility. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Have you noticed when you give a person an honest sincere compliment they light up with huge smiles of happiness? They glow!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Great leaders expect adversity!<span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Great leaders build and develop their countries and business organizations by developing, educating, and inspiring their people.<span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span face="Arial, sans-serif" style="font-size: 8.5pt;"> </span></b><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span face="Arial, sans-serif" style="font-size: 8.5pt;"> </span></b><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b>Prime Minister Winston Churchill:</b><span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">As a child, he was sent to boarding school at 7 years old. He “played cricket, rode horses, studied the piano, and begged to be allowed to learn the cello or the violin.” At Brighton he went to “concerts, pantomimes, and dances.” He said, “I am learning to dance now and I like it very much indeed.”<span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">He enjoyed “music hall tunes, for which he had a prodigious memory, or songs from the Savoy operas of Gilbert and Sullivan that he loved to sing.” When Winston was almost 10 years old “he wrote to his mother of a lovely stamp book and stamps that he had bought.”<span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Winston Churchill as a young man wrote dispatches while serving in the British Army as a young man, becoming an independent war correspondent and continuing his prodigious writing output after entering Parliament.. (Personal Development Winston Churchill on Hobbies by Mary Pat Campbell)<span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">At the lowest period of his political career in the spring of May 1915 when he lost his office as First Lord of the Admiralty. he started to paint. He painted 100s of paintings. Churchill in 1921 wrote his essay entitled “Painting as a Pastime”. He discovered an escape that allowed his mind to wander, think, and create.<span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> As a leader of his country when two other countries wanted to take over his country he rallied his country men and women to fight "<i>no matter what the difficulties</i><span class="apple-converted-space"> </span><i>Never, Never Give Up!”</i><span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><br />During the darkest days of WW11 Prime Minister Winston Churchill stayed strong for his country.<s><br /></s>Prime Minister Winston Churchill also said, "Success is not final, failure is not fatal: it is the courage to continue that counts."<br /><br />No matter how difficult the problem was Prime Minister Winston Churchill stayed strong and said Never, Never, Never, Never Give Up! He kept his country safe and strong. <span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Despite how dire the battle seemed, or how negative the voices were around him, Churchill consistently broadcast a message of optimism, strength, and victory…and it worked!<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Churchill understood the<span class="apple-converted-space"> </span><i>power</i><span class="apple-converted-space"> </span>of optimism to set the foundation for victory.</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Churchill understood the importance of laughter when it came to keeping an attitude straight.<span class="apple-converted-space"> </span><i>'Laugh a little, and teach your men to laugh... If you can't smile, grin. If you can't grin, keep out of the way till you can.'"<o:p></o:p></i></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><i><span style="color: #333333;"> </span></i></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">During a B.B.C. broadcast, Churchill proclaimed: "We are resolved to destroy Hitler and every vestige of the Nazi regime. From this, nothing will turn us-<i>nothing</i>. We will never parlay, we will never negotiate with Hitler or any of his gang. We shall fight him by land, we shall fight him by sea, we shall fight him in the air, until, with God's help, we have rid the earth of his shadow."<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">"Churchill not only saw reasons for hope and confidence in the darkest days of World War II but<span class="apple-converted-space"> </span>he was able to infuse his unique combination of stoicism and optimism into the very backbone of the nation, the armed services, and his own staff." <b><o:p></o:p></b></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Leo Amery, a minister in Churchill's</span><span class="apple-converted-space"><span style="color: #333333;"> </span></span><span style="color: #333333;">government said,<span class="apple-converted-space"> </span><i>'No one ever left his cabinet without feeling a braver man.'</i>...<span class="apple-converted-space"> </span>Great leaders bring out the inner strength that people often do not know they possess."<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #333333;">Churchill empowered others to be their best selves!<o:p></o:p></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Churchill presided over one of the great and most dramatic turning points of civilization. His actions were pivotal in the shaping of the world that we live in today.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">"He knew that if he could rally the mind, spirit, and heart of the British people, they would eventually emerge victorious. Churchill not only saved Britain from defeat but now in retrospect, he saved democracy as a form of government in the world. Here was truly a single individual whose life made a profound difference to everyone on our planet." Hyrum W. Smith,<span class="apple-converted-space"> </span><i>What Matters Most<span class="apple-converted-space"> </span></i>(New York: Simon & Schuster, 2000).<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #333333;">What 3 lessons on leadership did Prime Minister Winston Churchill teach?<o:p></o:p></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">1) Be optimistic and confident. "Bring out the inner strength of people."</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">2) Churchill, 'Laugh a little, and teach your men to laugh."</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">3) "If you can't smile, grin. If you can't grin, keep out of the way till you can."</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Churchill was a builder and lifter of people.</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #333333;">Lesson: When in doubt, check your attitude and the attitude of those around you. <o:p></o:p></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b>Prime Minister Margaret Roberts Thatcher:</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">If you were the new Leader of your country and your country was on the brink of disaster with virtual bankruptcy, rising unemployment, rising inflation, and crippling labor strikes, what actions would you take to save your country and what leadership principles would guide you to success? <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br />In 1979 Great Britain's economy was bankrupt and the newly elected Prime Minister, Margaret Thatcher immediately set to work privatizing all nationalized industries such as aerospace firms, telephone firms, utilities, the National Freight Company and public housing which was sold to its tenants. She sold all these industries at favorable terms to promote private enterprise. Her aim was to reduce government power and promote the rights of individuals who would be property owners and pay a mortgage on their new properties.<br /><br />Labor unions were crippling Great Britain with their intimidation and strikes. Prime Minister Thatcher stood firm against the unions bringing the coal industries and the steel industries under control. Employers and their workforce had achieved the proper balance. It was no longer necessary for men to join the unions. <br />Prime Minister Margaret Thatcher believed in putting her "faith in freedom, free markets, limited government and a strong national defense."<br /><br /><b>Early Family life and education of Margaret Roberts<br /><br /></b>Margaret Hilda Roberts was born in Grantham, England to Alfred and Beatrice Roberts on Oct.13, 1925. As a child, Margaret Roberts learned about the business of balancing budgets in her parent's, the Roberts grocery store in Grantham. Her family lived above the store and she and her older sister were raised to be truthful, to attend church, to help others and do charitable work in their close community. Margaret's father, Alfred Roberts talked daily about Conservative politics in their home. In Grantham he was a councilor in local politics.<br /><br /><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Margaret graduated from Oxford University in Chemistry in 1947. She greatly admired one of her professors who shattered the glass ceiling and won a Nobel Prize.<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> After graduating she worked as a chemist. One of the companies she worked for was J. Lyons & Co., a food conglomerate, developing soft serve ice cream.<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Prime Minister Margaret Thatcher chartered new territory in male dominated areas of government and business. She went to law school after being married at a time when women did not go to law school or work outside the home when they had young children. She understood the value of a law education in society to help serve others. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">She had the courage of her convictions as a leader to never give up regardless of the obstacles. With character, honor, integrity, and hard work she her country and her children and grandchildren of economic growth and prosperity and the right and honorable way to conduct business.<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Prime Minister Margaret Thatcher was Prime Minister for 3 terms, 11 and a half years. When she became Prime Minister, her country was on the brink of financial disaster and with problems of law and order. Prime Minister Margaret Thatcher said at the time "Unless we change our ways and our direction, our greatness as a nation will soon be a footnote in the history books, a distant memory of an offshore island, lost in the mist of time like Camelot, remembered kindly for its noble past."<br /><br /><span style="font-family: Helvetica;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">When she left office in 1990 her legacy was a sound economy with a society that was confident about its future.<span style="font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><br />Leadership Principles: As a leader she believed in working with experts who shared her vision, her plan of action with a shared goal of repairing Great Britain's economy. Prime Minister Margaret Thatcher was nicknamed the "Iron Lady" by the Soviets for the tough line she took against them. As a leader<b> </b>she had strength, determination, honesty, integrity, and the courage of her convictions with a passionate belief in the right way to get her country back on track once again.<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b>Lesson: Don’t be afraid to shake things up. There is a first for everything. </b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> <o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b>Elon Musk, engineer, physicist, entrepreneur, businessman, investor.<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b>Elon Musk’s Early Years:</b><b><o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">Elon Musk was born in<span class="apple-converted-space"> </span><a href="https://en.wikipedia.org/wiki/Pretoria" style="color: #954f72;"><span style="color: black; text-decoration: none;">Pretoria</span></a>, South Africa.<b> </b> Elon Musk in grade school, taught himself how to code. IBM tested him and he was found to be a natural coder. Elon excelled in physics and computer science. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">In 1997, he graduated from the University of Pennsylvania in Physics and economics. “After graduation he used his computer science skills to found his 1<sup>st</sup><span class="apple-converted-space"> </span>start up, a city guide software company called Zip2, online business directory, with his brother Kimbal Musk. He sold that company in 1999 for over $300 million to<span class="apple-converted-space"><b> </b></span>Compaq Computer Corporation.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> “With the sale he founded<span class="apple-converted-space"> </span><a href="http://x.com/" style="color: #954f72;"><span style="color: black;">X.com</span></a>, an online bank with 3 other co-founders.<span class="apple-converted-space"> </span>Musk was ousted as CEO in 1996, however, when the board of directors decided to install a more experienced leader in his stead.” (Like Steve Jobs, Elan Musk was replaced/removed in 2 of his companies<b>.)<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">“<a href="http://x.com/" style="color: #954f72;"><span style="color: black;">X.com</span></a><span class="apple-converted-space"> </span>merged with software company Confinity just one year later, forming<span class="apple-converted-space"> </span><a href="https://time.com/collection-post/5953654/paypal/" style="color: #954f72;"><span style="color: black;">PayPal</span></a>, a secure online payments platform with a foundation in payments conducted for Palm Pilots. PayPal would go on to be one of his most successful companies; Musk and his partners, including Confinity co-founder<span class="apple-converted-space"> </span><a href="https://time.com/6092844/peter-thiel-power-biography-the-contrarian/" style="color: #954f72;"><span style="color: black;">Peter Thiel</span></a>, sold it to eBay in 2002 for a $1.5 billion stock deal. However, it was a rough start. PayPal was named<span class="apple-converted-space"> </span><a href="http://www.cbsnews.com/videos/paypals-early-failure/" style="color: #954f72;"><span style="color: black;">at one point</span></a><span class="apple-converted-space"> </span>as one of the “worst business ideas” of 1999, and<span class="apple-converted-space"> </span>Musk himself was again removed from his role as CEO while on<span class="apple-converted-space"> </span><a href="https://www.cnbc.com/2019/11/02/why-elon-musk-says-taking-vacations-will-kill-you.html" style="color: #954f72;"><span style="color: black;">honeymoon in 2000</span></a>,<span class="apple-converted-space"> </span>replaced by the board with Thiel.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Elon Musk in 2002 “began his quest to send the first rocket to Mars.” (Space X) The cost of purchasing a Rocket was 55 Million dollars. Elon Musk used First principle thinking to solve this cost problem. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">First Principle:</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">“Identify the problem. Break things down into smaller parts. Then look at each part individually, each component. Look outside your product category for a part or piece that can be imported. Combine the parts to create something new according to desired outcome. First Principle thinking.” (Story from Darren Hardy)</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Elon Musk: “What’s a rocket made of?”</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">“Aerospace – grade aluminum alloys, plus some titanium, copper, and carbon fiber.”</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">“Then I asked, what is the value of those materials on the commodity market? It turned out that the materials cost of a rocket was around two percent of the typical price.” </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Step by step he built his own rocket better and cheaper.</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">When evaluating an entire project, the costs may seem like they are set in stone, however, when you break things down into bite-sized pieces, they can be more manageable. </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">For example: </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Problem<b>:</b><span class="apple-converted-space"> </span>My car makes a grinding sound when braking. </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Total solution: replacing brakes, pads, rotors, whole assembly. Cost: $1000. </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Individual solution: </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Most times replacing brake pads is sufficient. Cost $200. </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;">Reducing challenges into bite-sized chunks is not only a great recipe for cost reduction; it is a fantastic way to remove friction from your customer experience. </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> By asking himself questions he solved his problem and built a new rocket from the ground up stronger, better and cheaper.</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt; font-weight: normal;">2004: Tesla:<span class="apple-converted-space"> </span>“These days, Musk is perhaps best known for his leadership<span class="apple-converted-space"> </span></span><span style="font-size: 9pt; font-weight: normal;">at<span class="apple-converted-space"> </span></span><span style="font-size: 9pt; font-weight: normal;"><a href="https://time.com/6168878/tesla-q1-2022-earnings-increase/" style="color: #954f72;"><span style="color: black;">Tesla</span></a></span><span style="font-size: 9pt; font-weight: normal;">,</span><span style="font-size: 9pt; font-weight: normal;">the electric car company named after famed inventor Nikola Tesla. Valued at over $1 trillion at one point in 2021, Tesla was founded in 2003 by two other men; Musk entered a Series A funding round with an investment of $6.5 million, and eventually took an increasingly active role in the company. He has been CEO since 2008. The Model 3 is the most popular electric car in production today, with over one million units<span class="apple-converted-space"> </span></span><span style="font-size: 9pt; font-weight: normal;"><a href="https://cleantechnica.com/2021/08/26/tesla-model-3-has-passed-1-million-sales/" style="color: #954f72;"><span style="color: black;">sold</span></a><span class="apple-converted-space"> </span>globally.”<o:p></o:p></span></h2><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt;"> </span></p><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt; font-weight: normal;">In 2006, Solar City was founded by Elon Musk’s cousins. “Musk was their<span class="apple-converted-space"> </span><u>primary financial backer</u>. Solar City became the leading residential solar installer in the U.S. Musk, via Tesla, acquired SolarCity in 2016 for $2.6 billion in stock and incorporated it into its operations as Tesla Energy.”<o:p></o:p></span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt; font-weight: normal;"> </span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt; font-weight: normal;">2015: Open AI: “Musk co-founded OpenAI as a non-profit in 2015, with a for-profit artificial intelligence research lab component; it was started with a $1 billion collective pledge from its founders. Musk has been open about his interest in developing “friendly” AI that supports humanity, but he ended up resigning from the board in 2018 due to conflicts with Tesla’s AI projects.”<o:p></o:p></span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt; font-weight: normal;"> </span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt; font-weight: normal;">2022: “Twitter:<span class="apple-converted-space"> </span>After buying up enough stock to make him a majority shareholder by April 1, Musk made the move to purchase Twitter for $44 billion at the end of April. His plans include making Twitter “better than ever” by “enhancing the product with new features, making the algorithms open source to increase trust, defeating the spam bots, and authenticating all humans.”<o:p></o:p></span></h2><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 9pt;"> </span><span style="font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-size: 7.5pt;"><a href="https://time.com/6170834/elon-musk-business-timeline-twitter/" style="color: #954f72;"><b>https://time.com/6170834/elon-musk-business-timeline-twitter/</b></a><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #282829;"> </span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #282829;">Elon Musk: Developing, building companies, employing Americans!</span></b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #282829;"> </span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #282829;">“How does Elon Musk choose the people that he hires?”<o:p></o:p></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><i><span style="color: #282829;">INTERVIEWER:</span></i><span style="color: #282829;"> “How do you translate that to getting the "Right" people to think that way, to these breakthrough ways of thinking of these innovations that go on?”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><i><span style="color: #282829;"><br /></span></i><span style="color: #282829;">Elon Musk: “Well, getting the right people is extremely important. And I actually interview everyone at SpaceX personally. And we're a 500 person company, so that's a lot of interviews.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><i><span style="color: #282829;">INTERVIEWER:</span></i><span style="color: #282829;"> “What do you look for in someone?”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #282829;">Elon Musk: “What do I look for? It depends on the task. You know, it's different, and I'm not necessarily looking for someone who has brilliant analytic ability if their job is going to be assembling hardware. But I think, generally, I look for a positive attitude and are they easy to work with, are people gonna like working with them? It's very important to like the people you work with, otherwise life and your job is gonna be quite miserable. And, in fact, we have a strict sensor at SpaceX. And we fire people if they are. I mean, we give them a little bit of warning. But if they continue … then they're fired.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #282829;">“It's not<span class="apple-converted-space"> </span><i>merely</i><span class="apple-converted-space"> </span>his background with programming, branding, rocket science, economics, and physics that makes Musk such a talented organization builder. He's also supremely skilled in evaluating talent in face-to-face scenarios, in choosing the right candidate for a given role, and in selecting individuals who propagate a carefully delineated company culture. And everyone would agree that this is an important aspect for hiring people.”</span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #282829;"> </span><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Elon Musk: Developing, building companies, employing Americans!<o:p></o:p></span></strong></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">In the early days he had 500 employees working for Space X. On September 2023 he has 13,000 employees working for Space X.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt windowtext; color: #555555; font-family: Helvetica; padding: 0in;">At a time when America needs to support and protect American jobs and industry, the Department of Justice wants Elon Musk to hire aliens!<o:p></o:p></span></strong></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">“The Dept. of Justice (DOJ) on Thursday announced a lawsuit against SpaceX alleging that the company "routinely discouraged asylees and refugees from applying and refused to hire or consider them, because of their citizenship status, in violation of the Immigration and Nationality Act (INA)." According to the suit, SpaceX wrongly claimed that federal laws and regulations restricted the company to only hiring U.S. citizens and lawful permanent residents, also known as green card holders.” (August 27, 2023)<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b> “Elon Musk hits back at DOJ over lawsuit alleging hiring discrimination by SpaceX”<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">"SpaceX was told repeatedly that hiring anyone who was not a permanent resident of the United States would violate international arms trafficking law, which would be a criminal offense," Musk said in another post on the platform. "We couldn’t even hire Canadian citizens, despite Canada being part of NORAD! This is yet another case of weaponization of the DOJ for political purposes."<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">“DOJ’s lawsuit noted that asylees and refugees are legally permitted by the federal government to live and work in the U.S. without expiration, and added that there is no restriction on asylees or refugees working for companies that have to comply with export control requirements.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><a href="https://www.foxbusiness.com/politics/elon-musk-hits-back-doj-over-lawsuit-alleging-hiring-discrimination-spacex" style="color: #954f72;"><span style="font-size: 5.5pt;">https://www.foxbusiness.com/politics/elon-musk-hits-back-doj-over-lawsuit-alleging-hiring-discrimination-spacex</span></a><span style="font-size: 5.5pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><span style="color: #555555;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #555555;"> </span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="color: #555555;">Three take aways from<span class="apple-converted-space"> </span></span>Prime Minister Winston Churchill, Prime Minister Margaret Thatcher, and Elon Musk:<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">1) Prime Minister Winston Churchill “Never, never, never, never give in…” He rallied a nation by his words!<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">2) Prime Minister Margaret Thatcher, the Iron Lady, stood up to bullies. She took a stand!<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">3) Elon Musk: there’s a better way. Why do it this way?<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;">It can be made better, less expensive. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555;"> </span><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b>Leaders are tinkerers, builders, developers and thinkers!<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><br /></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><br /></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><br /></b></p><p class="MsoNormal" style="caret-color: rgb(34, 34, 34); color: #222222; font-family: Calibri, sans-serif; font-size: 13.2px; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: "Times New Roman", serif;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><span style="font-family: "Times New Roman", serif;"><a href="mailto:mfrankviola@gmail.com" style="color: #888888; text-decoration: none;"><span style="border: 1pt windowtext; color: black; padding: 0in;">mfrankviola@gmail.com</span></a></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="background-color: #f9f9f9; caret-color: rgb(34, 34, 34); color: #666666; font-size: 13.2px; text-align: left;"> </span> </p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><o:p> </o:p></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-83406545103107834482023-12-01T08:55:00.000-05:002023-12-01T08:55:17.788-05:00Chill Out! How to Successfully Handle Problems the Carrier Air Conditioner Way by Madeline Frank, Ph.D.<p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="font-family: "Times New Roman", serif; font-size: 11pt;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">In 1902, William Carrier “was working on the problem of regulating humidity for a printing company and decided to give up for a while and take a vacation. While waiting on a foggy railroad platform in Pittsburg, he gazed at the mist surrounding the station and tracks, wondering how late his train was going to be.” The answer to his problem came out of the fog. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">“His idea was to blow air through a fine mist that would act like a condenser, drying out the air. Since air’s moisture content varies with temperature- cold air is drier than warm-changing the temperature of the mist would also alter the humidity.” (Michael Michalko’s book “Thinkertoys“) Carrier’s invention was the air-conditioner that combined “refrigeration and electricity”.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Mr. Carrier found that by taking a mini break from the problem he was able to calm down and clear his mind and think of a solution.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><i><span style="font-family: "Times New Roman", serif;">When you are able to relax and clear your mind everything looks better. Your perspective is more positive, clearer, and energized.</span></i><span style="font-family: "Times New Roman", serif;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Mr. Carrier said, "When I was a young man I worked for the Buffalo Forge Company in Buffalo, New York. I was handed the assignment of installing a gas-cleaning device in a plant of the Pittsburgh Plate Glass Company at Crystal City, Missouri-a plant costing millions of dollars. The purpose of this installation was to remove the impurities from the gas so it could be burned without injuring the engines. This method of cleaning gas was new. It had been tried only once before- and under different conditions. In my work at Crystal City, Missouri, unforeseen difficulties arose. It worked after a fashion -but not well enough to meet the guarantee we had made.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">He continues. "I was stunned by my failure. It was almost as if someone had struck me a blow on the head. My stomach, my insides, began to twist and turn. For a while I was so worried I couldn't sleep.” (“How To Stop Worrying And Start Living” By Dale Carnegie p. 14.)<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"Finally, common sense reminded me that worry wasn't getting me anywhere; so, I figured out a way to handle my problem without worrying. It worked superbly. I have been using this same anti-worry technique for more than thirty years.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Break Your Limits: Collection of All Time Bestseller Mindset and Skillset Books for Self-Improvement & Self Grow [How to Awaken and Direct It/ How to Succeed/ How to Stop Worrying and Start Living]<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;">Here are Mr. Carrier’s three simple steps: </span></b><span style="font-family: "Times New Roman", serif;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Analyze the situation fearlessly and honestly and figure out what was the worst that could possibly happen as a result of this failure. Realizing that no one was going to put me in jail or shoot me. There was a chance that I would lose my position; and there was also a chance that my employers would have to remove the machinery and lose the $20,000 we had invested. (Nearly $700,000 in 2023 dollars!)<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> After figuring out what was the worst that could possibly happen, failure will sting and I may lose my job; but if I do, I can always get another position. Conditions could be much worse; and as far as my employers are concerned- they realize that we are experimenting with a new method of cleaning gas, and if this experience costs them $20,000 they can stand it. They can charge it up to research, for it is an experiment.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"After discovering the worst that could possibly happen and reconciling myself to accepting it, if necessary, an extremely important thing happened: I immediately relaxed and felt a sense of peace that I hadn't experienced in days.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Calmly devoted my time and energy to trying to improve upon the worst which I had already accepted mentally.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">What happened? “We faced a potential loss of $20,000, but after conducting several tests and concluding that if we spent another $5,000 for additional equipment, our problem would be solved. We did this, and instead of the firm losing $20,000, we profited $15,000.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">When we worry, our minds lose the ability to create and are only focused on survival. We are in an attention economy. We must focus our attention on creating, growing, and relationships. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Dale Carnegie, “Now, why is Willis H. Carrier's magic formula so valuable and so practical, psychologically speaking? Because it yanks us down out of the great gray clouds in which we fumble around when we are blinded by worry. It plants our feet good and solid on the earth. We know where we stand. And if we haven't solid ground under us, how in creation can we ever hope to think anything through?” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Dale Carnegie, “That's it, exactly! Psychologically, it means a new release of energy! When we have accepted the worst, we have nothing more to lose. And that automatically means-we have everything to gain!”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Willis H. Carrier said, “After facing the worst I immediately relaxed and felt a sense of peace that I hadn't experienced in days. From that time on, I was able to think." <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Take a step after asking the right question to yourself.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Then stop, focus, and think clearly about the answer.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Mr. Carnegie says, “Here is another example, from a New York oil dealer who was a student in my classes who adopted Willis H. Carrier’s magic formula.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Mr. Carnegie’s student, "I was being blackmailed! I didn't believe it was possible-I didn't believe it could happen outside of the movies-but I was actually being blackmailed! What happened was this: the oil company of which I was the head had a number of delivery trucks and a number of drivers. At that time, the Oil Pollution Act regulations were strictly in force, and we were rationed on the amount of oil we could deliver to any one of our customers. I didn't know it, but it seems that certain of our drivers had been delivering oil short to our regular customers, and then reselling the surplus to customers of their own.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Student continues, "The first inkling I had of these illegitimate transactions was when a man who claimed to be a government inspector came to see me one day and demanded hush money. He had got documentary proof of what our drivers had been doing, and he threatened to turn this proof over to the District Attorney's office if I didn't cough up.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"I knew, of course, that I had nothing to worry about-personally, at least. But I also knew that the law says a firm is responsible for the actions of its employees. What's more, I knew that if the case came to court, and it was aired in the newspapers, the bad publicity would ruin my business. And I was proud of my business-it had been founded by my father twenty-four years before. “<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"I was so worried I was sick! I didn't eat or sleep for three days and nights. I kept going around in crazy circles. Should I pay the money-five thousand dollars-or should I tell this man to go ahead and do his damnedest? Either way I tried to make up my mind, it ended in a nightmare.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"Then, on Sunday night, I happened to pick up the booklet on How to Stop Worrying which I had been given in my Carnegie class in public speaking. I started to read it, and came across the story of Willis H. Carrier. 'Face the worst', it said. So, I asked myself: 'What is the worst that can happen if I refuse to pay up, and these blackmailers turn their records over to the District Attorney?”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"The answer to that was: The ruin of my business-that's the worst that can happen. I can't go to jail. All that can happen is that I shall be ruined by the publicity.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"I then said to myself: 'All right, the business is ruined. I accept that mentally.” “What happens next?” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"Well, with my business ruined, I would probably have to look for a job. That wasn't bad. I knew a lot about oil- there were several firms that might be glad to employ me. ... I began to feel better. The blue funk I had been in for three days and nights began to lift a little. My emotions calmed down. ... And to my astonishment, I was able to think.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"I was clear-headed enough now to face Step III-improve on the worst. As I thought of solutions, an entirely new angle presented itself to me. If I told my attorney the whole situation, he might find a way out which I hadn't thought of. I know it sounds stupid to say that this hadn't even occurred to me before-but of course I hadn't been thinking, I had only been worrying! I immediately made up my mind that I would see my attorney first thing in the morning-and then I went to bed and slept like a log!” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"How did it end? Well, the next morning my lawyer told me to go and see the District Attorney and tell him the truth. I did precisely that. When I finished I was astonished to hear the D.A. say that this blackmail racket had been going on for months and that the man who claimed to be a 'government agent' was a crook wanted by the police. What a relief to hear all this after I had tormented myself for three days and nights wondering whether I should hand over five thousand dollars to this professional swindler!” (“How to Stop Worrying and Start Living” By Dale Carnegie p. 16)<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">"This experience taught me a lasting lesson. Now, whenever I face a pressing problem that threatens to worry me, I give it what I call 'the old Willis H. Carrier formula'.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;">Why don’t you try William Carrier’s formula and chill out!<br /><br /></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica; font-size: 9pt;"> </span><span style="color: #555555; font-family: "Times New Roman", serif;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><span style="font-family: "Times New Roman", serif;"><a href="mailto:mfrankviola@gmail.com"><span style="border: 1pt windowtext; color: black; padding: 0in;">mfrankviola@gmail.com</span></a></span></p><p class="MsoNormal" style="background: rgb(249, 249, 249); font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="color: #666666; font-family: "Times New Roman", serif;"> <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica; font-size: 9pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica; font-size: 9pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: "Times New Roman", serif; font-size: 14pt;"> </span><span style="color: #222222; font-family: "Times New Roman", serif; font-size: 10pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt; text-align: justify;"><br /></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-3582021231176724672023-11-03T21:57:00.000-04:002023-11-03T21:57:35.061-04:00 3 Ways To Communicate You Are Listening! by Madeline Frank, Ph.D.<h2 style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: 18pt; font-style: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><br /></h2><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Must be personable, empathetic. Understand that your connection is with a human. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">What is everyone asking about you?<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">1) “Do you care about me?”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">2) “Can you help me?”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">3) “Can I trust you?”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> (John Maxwell’s 3 questions to connect with others.)<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -.25in;"><!--[if !supportLists]--><span style="color: #555555; font-family: Helvetica; mso-bidi-font-family: Helvetica; mso-fareast-font-family: Helvetica;"><span style="mso-list: Ignore;">1)<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: #555555; font-family: Helvetica;">“Do you care about me?”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt 0.5in; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">We have all experienced people who have rolled their eyes at a simple request, making us feel unimportant. On the flip side; Bob Burg shares a story of how a little bit of empathy can go a long way. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“It was several years ago while I was in the fantastic city of St. Louis, Missouri. After being seated for lunch, the waiter made his initial approach to our table with a bit of an…attitude. He was coldly polite and acted as if he’d rather not be there at all. One could say he literally looked “pained” to even be there.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“And, indeed, he literally was, as indicated by his pronounced limp as he walked away. So, when he came back, my friend and colleague Dixie Gillaspie — kind and thoughtful as she always is — acknowledged his obvious discomfort and asked what happened.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“He explained that he’d been hit by a car and was in fact in extremely significant pain. We didn’t ask him why he was there at work or in any other way pry; <em><span style="border: 1pt windowtext; font-family: Helvetica; padding: 0in;">we just let him know how badly we felt for him </span></em>and that we’d try not to bother him too much with needless trips back and forth.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“You wouldn’t believe (or, maybe you would) how polite, solicitous, and friendly he then became. In fact, he made so many trips over to check up on us that we had to try and keep from getting his attention.” <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Dixie simply verbalized her concern and showed him she cared. Not only was she not offended by his attitude, but instead valued him enough as a human being to focus on *his* situation. Consequently, he went above and beyond in trying to please us.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Burg’s “Key Point: As human beings, we have a need to know that people care about us. And, when people show us they do, even — perhaps especially — with no obligatory reason to, we will go out of our way to make them happy.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“It’s just another of those “Laws of Life.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Think back to when someone has done that for you. Did you feel yourself change in your thoughts and feelings toward them? When you’ve done that for others, what were the results you noticed? I’m guessing it changed them, and that you felt pretty darned good yourself.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">The world does not revolve around you. Challenge yourself to be more empathetic when encountering someone and see what happens. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">2) “Can you help me?”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Everyone desires to have an experience they can rave about. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Since the dawn of time, people have been writing about solving problems rather than listing the features of their products or services. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><strong><span style="border: 1pt windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Who would you rather do business with?<o:p></o:p></span></strong></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">· The broker who tells you about how long his company has been in business, or the broker who assures you that he will help guide you through life to create a comfortable retirement.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">· The dentist who tries to upsell you on every additional service they offer at every visit, or the dentist whose office calls you the evening after a procedure to check in and see how you are doing. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">· The carpet salesman who just sells you the flooring and installation, or the salesman who stops by on his way home from work to drop off some spot cleaner because he recognized you had a pet and wanted to make sure you were prepared “just in case”.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">No one cares what you do. They only care about how you can help them.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">3)“Can I trust you?” <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">It is no secret that car salesmen do not have a great public perception for trustworthiness. When you get to experience someone, who is an amazing trustworthy salesman, they are legendary. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">My husband and I had the privilege of doing business with the greatest salesman I have ever met. His name was William “Bill” Carwile. Bill possessed a <em><span style="border: 1pt windowtext; font-family: Helvetica; padding: 0in;">burning passion</span></em> for helping his customers find the right vehicle for them. He studied cars inside and out, so he could guide you to the right car to fulfill your needs. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Bill also had great relationships with the service department at his dealership, often buying them lunch and recognizing them for a job well done frequently. Having built that relationship with the service team…if one of his customers had a car break down in the evening or on a Sunday, one of Bill’s trusted technicians would likely be right over to help. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">How did I meet Bill? For the third time in two weeks my 17-year-old Mitsubishi decided to die. I had replaced the battery, the alternator, the regulator and a few more parts and I had had enough. Tidewater AAA Service had told me this was my last time to be towed and they would no longer help me. Three strikes and you are out! <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">My dad and several friends had raved about this guy named Bill at the Chrysler/Plymouth dealer. They were all happy with their purchases and considered Bill Carwile their friend and trusted adviser. My husband and I made an appointment with him for the next day.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Bill asked me what I was looking for in a new car. I wanted something that got good mileage, was comfortable, and was reliable and safe. He showed us 2 or 3 vans, and instead of pressuring us into buying on the spot, he invited us to take the van for the weekend and to let him know what we thought on Monday. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Over the years we bought many cars and vans from Bill and we also recommended him to all our friends and family members who bought cars from him. Bill has become a close friend over the years and we respected and trusted him as a trusted adviser for all our car needs. He always had a passion for cars and other vehicles and studied them.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">As customers and friends, we enjoyed buying our vehicles from Bill Carwile for four reasons. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">1) We immediately liked him and trusted him and he always had a positive attitude.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">2) Bill listened to what we wanted and needed in a car, truck , or van and then told us the benefits of each vehicle he thought we would like in our price range. He had the solution to our problem.<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">3) Bill had such a passion and knowledge of cars, trucks, and vans that he shared with his customers and friends. He knew everything about these vehicles and when he made a promise he would keep it!<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">William “Bill” Carwile passed away on September 8, 2011. His family, his friends, and his customers were blessed to have known such a wonderful caring person who shared his passion for automobiles with them all these years. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">(I wrote about Bill in a previous article</span><a href="https://madeline-firstimpressions.blogspot.com/2012/10/a-customers-dream-salesmans-heart.html" style="color: #954f72; text-decoration: underline;"><span style="border: 1pt windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;"> “A Salesman’s Dream”</span></a><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“In a letter to John Maxwell, Emran Bhojawala introduced him to Lloyd, a car salesman in the Washington, D.C. area, who went above and beyond for Emran. Lloyd proved himself so trustworthy that Emran even purchased a car from Lloyd in D.C., sight unseen, after Emran moved to Minnesota.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Imran said, “When I wanted to buy a car I didn’t have to worry about anything. I told him my budget and flew to Virginia to pick up a car I had never seen.” <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">He “then drove twenty-three hours to get home.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Imran continues, “Lloyd is THE legend when it comes to selling cars in the area near my school. He does not advertise, and all his business comes from previous customers and references. I think that’s a perfect example of success in connecting with people.”<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Trust is the foundation that makes rapport, communication, and connection possible – it may not be easily built up, but it pays exponential dividends in relational value.” ( John Maxwell Leadership)<o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Not everything is about the latest tech, latest selling trend or anything else. It is the foundation that everyone sells themselves. <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> <o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72; text-decoration: underline;"><span style="border: 1pt windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-size: 14pt;"><o:p> </o:p></span></p><p style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="-webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: Calibri, sans-serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica; font-size: 14pt;"><o:p> </o:p></span></p><p><style class="WebKit-mso-list-quirks-style">
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</style></p><p class="MsoNormal" style="font-size: medium;"><span style="font-family: Helvetica; font-size: 14pt;"> </span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-14614879058699488932023-10-01T19:43:00.002-04:002023-10-01T19:44:07.724-04:00Inspiration From a Cage to the Queen of England by Madeline Frank, Ph.D.<p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">How could the legacy of a young girl, who was locked in a cage, eventually create a legacy that reached the Queen of England? You have undoubtedly heard of Helen Keller, but the woman who helped pave the way for Helen to leave her legacy remains largely unknown…until now. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“Little Annie” Sullivan’s was the oldest of 5 children from a poor Irish family. Her father was unskilled, illiterate and an alcoholic. Two of her siblings died in infancy. Her Mom had Tuberculosis and after a fall walked with crutches. When Annie was 5 years old, she contracted a bacterial eye infection, which left her half blind. Her Mother died when she was 8, and two of her younger siblings were sent to live with relatives. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Little Annie was left to take care of her father. Two years later her younger brother Jimmie, who had a Tubercular hip, was sent back from the relatives he was staying with. He and Little Annie were sent to the Tewksbury Almshouse in Massachusetts. This mental institution known as a dirty, overcrowded place, filled with those who society would rather lock away instead of helping them to heal!<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Annie and Jimmie shared a tiny space in the Almshouse, and Jimmie died three months later. She was “heartbroken, frightened, and alone. She became incorrigible, no one could do anything with her. The medical personnel could not examine her, as she would spit and scratch them.” <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">She was placed her in a cage<b> “in the dungeon for the hopelessly insane. When people came to Little Annie’s cage she would sometimes attack the person or ignore them.” (Zig Ziglar, motivational expert and author’s part of Annie's story begins.)<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> <o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">One evening, “an <b>elderly nurse</b>, who believed there was hope for all of God’s creatures, and she would frequently eat her lunch at the foot of Annie’s cage. The elderly nurse spoke to her encouraging motivational words showing she cared about Little Annie. One day the elderly nurse brought brownies to the dungeon and left them outside the little girl’s cage. The next day when the old nurse returned, the brownies were gone.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“The nurse believed that everyone needed to feel hope and love, and had a desire to communicate that to Little Annie. Over time the doctors saw positive changes in Little Annie and she was moved upstairs.” (Zig Ziglar)<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">The nurse may have been the first adult to show the orphan a glimmer of hope and optimism. Little Annie had impaired eyesight and at “14 years of age could not read or write.” <b>When the inspectors came to inspect the Tewksbury Almshouse Mental Institution, Little Annie mustered all the courage she possessed, and declared to one of the inspectors</b> “<i>I want to go to school.” <o:p></o:p></i></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">She was sent to <b>Perkins Institute</b> for the Blind on Oct. 7, 1880 where she was taught to read and write the manual alphabet.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Little Annie had never owned a toothbrush, hairbrush, nightgown, or anything else. Most of the other girls at Perkins were the sheltered daughters of wealthy merchants or farmers. Many of the children made fun of “Little Annie’s rough manners and ignorance and some of her teachers were impatient and unsympathetic to her.” Perkins.org<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Annie Sullivan remembered her early years at Perkins feeling</b> humiliated about her shortcomings and feeling ashamed and angry. She was determined to excel at her studies.<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Annie’s life at Perkins became easier after the first two years. (Think about the dedication Annie possessed…two years of enduring something unpleasant so she could pursue her goal). <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Connecting with teachers and her house mother, Mrs. Sophia Hopkins:<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">She “connected with several of the teachers who encouraged and challenged her. Mrs. Sophia Hopkins, Annie’s housemother, took Annie under her wing and treated her like a daughter. During school vacations, Annie spent time with Mrs. Hopkins at her Cape Cod home. Annie had another surgery on her eyes and it improved her vision dramatically so she could see well enough to read print.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Annie befriending Laura Bridgman:<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Annie “befriended Laura Bridgman, who had been the first deaf and blind person to learn a language. Annie learned the manual alphabet from her, and frequently chatted and read the newspaper to the much older woman. Bridgman could be very demanding, but Sullivan seemed to have more patience with her than many of the other students.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Excelling academically at Perkins:<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Anne “learned to excel academically at Perkins but she did not conform. She frequently broke rules; her quick temper and sharp tongue brought her close to expulsion on more than one occasion. She might not have made it to graduation without the intercessions of those few teachers and staff who were close to her” and knew her true potential.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Annie Sullivan graduated June 1886 as Valedictorian</b>. She charged her classmates and herself with these words:<span class="apple-converted-space"> </span><i>"Fellow-graduates: duty bids us go forth into active life. Let us go cheerfully, hopefully and earnestly, and set ourselves to find our special part. When we have found it, willingly and faithfully perform it…."</i><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Annie after graduation was fearful and uncertain of her future. She had no family to go back to, did not want “to return to Tewksbury and had no qualifications for employment. Fate intervened.” <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span face="Arial, sans-serif" style="font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Annie’s Opportunity:<o:p></o:p></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Captain Keller of Alabama “wrote to Perkins Director Michael Anagnos, asking him to recommend a teacher for his young daughter Helen, who had been deaf and blind since the age of 19 months. ( scarlet fever or meningitis) Helen's mother had read about Laura Bridgman's education at Perkins in Charles Dickens' American Notes and began to hope that her own daughter could be reached.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Perkins Director Michael Anagnos</b> “admired Sullivan's intelligence and indomitable determination. He immediately thought of her as the best candidate to teach the seven-year-old girl.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Ms. Sullivan, although “intimidated by the challenge, she knew this was just the opportunity she needed. She spent the next few months studying the reports of Laura Bridgman's education by Howe and her other teachers. In March of 1887 she left for Tuscumbia, Alabama, to begin a new chapter in her life.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Teaching Methods:<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“The methods Sullivan used when she began teaching Helen were very much like those Dr. Howe employed with Laura Bridgman. They followed a strict schedule and new vocabulary words were introduced in a formal lesson. It was not long before Sullivan realized that the rigid routine did not suit her exuberant and spontaneous young pupil. Never one to be limited by rules, Sullivan abandoned the prescribed schedule and shifted the focus of her teaching.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Sullivan enters Helen’s World: “Child Centered Method”<o:p></o:p></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“Sullivan decided to enter Helen's world, follow her interests and add language and vocabulary to those activities. She observed that Helen's infant cousin learned language by being spoken to, and talked to the girl constantly by fingerspelling into her hand." <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In Annie Sullivan’s letters to Mrs. Hopkins, she discussed the reasons for her change in approach:<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i>“I am convinced that the time spent by the teacher in digging out of the child what she has put into him, for the sake of satisfying herself that it has taken root, is so much time thrown away. It's much better, I think, to assume the child is doing his part, and that the seed you have sown will bear fruit in due time. It's only fair to the child, anyhow, and it saves you unnecessary trouble.”</i><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i> </i><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“Helen flourished under Sullivan's creative approach to teaching, and her thirst for information seemed unquenchable. Remarkably, within six months she learned 575 words, multiplication tables as high as five and the Braille system. Although Sullivan was a brilliant and intuitive teacher who had moved well beyond earlier rigid prescriptive teaching methods, she continued to seek and receive support and advice from Anagnos and others at Perkins.” <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">When the <b>Queen of England</b>, many years later, <b>honored Helen Keller</b> with England’s highest honor, the Queen asked her, “How do you account for your remarkable accomplishments in life? How do you explain that even though you were both deaf and blind, you were able to accomplish so much?”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Helen Keller said,<span class="apple-converted-space"> </span><i>“had it not been for Anne Sullivan, Little Annie, the name Helen Keller would have remained unknown.”</i><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Zig Ziglar says “Anne Sullivan saw Helen Keller as one of “God’s very special people.” She treated her as she saw her, loved her, disciplined her, played, prayed, pushed and worked with her until the flickering candle that was her life became a beacon “lighting the burdens of others.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“Helen Keller influenced millions of people after her own life was<span face="Arial, sans-serif" style="font-size: 11pt;"> </span>touched by Little Annie.” <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Helvetica; font-size: 9pt;"> </span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Mark Twain was the first person to call Sullivan a 'miracle-worker'.</b> "The famous author was annoyed that people wanted to meet Keller but ignored her extraordinary teacher."<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Side Note:<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Helen Keller said, “The most important day I remember in all my life is the one on which my teacher, Anne Mansfield Sullivan, came to me. I am filled with wonder when I consider the immeasurable contrasts between the two lives which it connects. It was the third of March, 1887, three months before I was seven years old.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 12pt;"><o:p> </o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 12pt;">Just like Annie Sullivan and Helen Keller, every person needs love and hope communicated to them. Connecting with a knowledgeable person can ignite and empower you to the next level.</p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p><span style="background-color: white; color: #333333; font-size: 11pt;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline at:<span class="apple-converted-space"> </span></span><a href="mailto:mfrankviola@gmail.com" style="background-color: white; color: #954f72;"><span style="color: #610000; font-size: 11pt;">mfrankviola@gmail.com</span></a></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p><span style="font-size: 14pt;"> </span> </o:p></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-19688689206482509162023-09-03T15:13:00.000-04:002023-09-03T15:13:13.541-04:00Profound Wisdom from a Toothless 10-year-old by Madeline Frank, Ph.D.<p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-align: justify; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">It was a sunny, bright and beautiful Tuesday morning, June 27, 2023. Seven days after the longest day of the year June 20<sup>th</sup>. It was 7:00 am in the morning and my husband and I had just had breakfast and were waiting for the elevator at the Hampton, Virginia hotel we were staying at. In the lobby were around 20 young women with their mothers, in their swimming suits. The children were under 10 through ages 14.</span><span style="background: white; color: #444444; font-family: "Times New Roman", serif;"> </span><span style="font-family: "Times New Roman", serif;">The parents and children were all smiling filled with excitement! It was contagious! Several of the young women proudly wore the Junior Olympic T Shirts and the mothers were saying positive motivating words to them.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-align: justify; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">"I spoke to one mother who proudly confirmed the Jr Olympic status of her children.” For the entire 4 days we continued to smile! The children were competing for individual events and relays. They also competed for team awards. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Excitement is contagious! We feed off the emotions of others.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">What would happen if at 7am in the morning you had this enthusiasm and energy?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">I want <b>you </b>to go back in time to when you were 10 years old and you believed you could do <b>anything</b>! This is before you had all your teeth!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">A parent’s job is to encourage, and listen!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Children are a little version of us. Somewhere as adults we have forgotten to dream and be optimistic.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">The Jr Olympics teaches you how to win and how to lose and how to move on. Success is accomplished through hardship.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">How should you begin your day? <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">You should start your day with the excitement of a 10 year old! <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Start your day right by smiling and saying positive motivating words to yourself and others!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Listen and ask questions.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Emotional intelligence is calmly and quietly listening to what the other person says, then asking questions to clarify what they are saying.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">This is a lesson about the importance of encouragement! <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">You have to have good people around you. You have to do the work, the boring stuff.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">All of us have inside of us that youthful exuberance. It is contagious!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><b><span style="font-family: "Times New Roman", serif;">All we are is the adult version of children, who want and need to be recognized that they have done a good job and know that someone is watching over them and appreciates them.<o:p></o:p></span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Parents and guardians choose the words they live by.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt 0.75pt; text-indent: -0.25in;"><span style="font-family: "Times New Roman", serif;">Emotional intelligence. As parents we watch our kids bomb. And we listen and ask them questions. Sometimes we get sidelined-outside. By ask questions we have another perspective and clarify the situation.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt;"><span style="font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt;"><b><span style="font-family: "Times New Roman", serif;"><br /></span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="background: white; color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="border: 1pt windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a><o:p></o:p></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt;"><b><span style="font-family: "Times New Roman", serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt;"><b><span style="font-family: "Times New Roman", serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 2.4pt;"><b><span style="font-family: "Times New Roman", serif; font-size: 14pt;"> </span></b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-38326405473563629642023-08-02T10:15:00.000-04:002023-08-02T10:15:17.497-04:00Heart of a Singer and Baseball Player by Madeline Frank. Ph.D.<p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;">Marsha Rice was a wonderful, warm, kind, caring, and funny person. Her favorite sports team was the Dodgers. She enjoyed watching the live games on TV and she knew the stats of each player. Her other passion was singing. One of her favorite singers was <span style="color: #040c28;">Engelbart Humperdinck. She and our good friend Evelyn Richman visited Las Vegas to see his live concert. Both of them raved about the concert and visiting the sights of Las Vegas. Marsha had gone to many of his live concerts in the past and was a big fan. <o:p></o:p></span></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;">Every year we would celebrate our November birthdays together at a restaurant. Marsha’s birthday was November 17, 1944. We would bring birthday cakes to share, blow out the candles and make wishes! We enjoyed eating lunch together, sharing stories, and just being together.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;">When Evelyn moved to a retirement home is her 90’s, Marsha and I would go and visit her, bring lunch, birthday cakes, my violin, and Marsha would bring her dog Chloi. We always had a good time-sharing stories, eating together, and would finish by playing musical favorites to sing. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;">Marsha and I would share jokes and stories regularly over the phone and text just to catch up. Like Evelyn, Marsha was a wonderful listener and when you had a problem she would ask questions to help you figure out the solution. After a long illness Marsha Rice, our warm, wonderful, caring, and funny friend passed away on June 25, 2023. She was 79 years old.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;">Marsh Rice’s legacy of kindness to others will live on.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 16pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14.5pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14.5pt;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14.5pt;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><span style="font-size: 12pt;"><span style="color: #610000; font-family: "Times New Roman", serif; font-size: 14.5pt;"><a href="mailto:mfrankviola@gmail.com">mfrankviola@gmail.com</a></span></span><span style="font-family: -webkit-standard;"></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><br /></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-89633247106619937502023-07-08T19:14:00.000-04:002023-07-08T19:14:51.815-04:00I'm A Seller, Not A Buyer by Madeline Frank, Ph.D.<h2 style="background: url("none"); border: 0px; color: #333333; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 18px; font-variant-alternates: normal; font-variant-east-asian: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; font-weight: normal; letter-spacing: 1px; line-height: 18px; margin: 0px 0px 30px; padding: 0px; text-transform: uppercase;"><span style="caret-color: rgb(85, 85, 85); color: #555555; font-size: 16px; text-align: justify;">If your child was born with a health or physical impairment wouldn’t you do everything in your power to make your child whole again?</span></h2><div class="entry" style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px; text-align: justify;"><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Zig Ziglar, motivational expert and author shares the following story:</strong> “I was speaking in Kansas City and there I met <strong style="border: 0px; margin: 0px; padding: 0px;">Bernie Lofchick.</strong> Bernie Lofchick told me this story.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">He said, “Zig, when our son was born our joy knew no bounds because we already had our two daughters. Now we had our son. The family was complete but he said it wasn’t long before we knew something was wrong because his head hung too limply on the right side of his body but the family doctor said he would outgrow it. We knew better so we took him to a specialist. We took him to one of Canada’s top specialists and after an exhaustive examination the specialist said this little boy is a spastic. He has cerebral palsy. He’s never going to be able to walk or talk or count to ten. I’m going to suggest that you put him in an institution for his own good and for the good of the quote “normal members of the family”.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">“I’m not a buyer. I’m a seller.”</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“Brother Bern looked at me and said you know Zig, I’m not a buyer. <strong style="border: 0px; margin: 0px; padding: 0px;">I’m a seller</strong>. I could not buy the idea that my son was going to grow up being a vegetable, so we took him to another doctor who told us the same thing. And then another and another and yet another and another until <strong style="border: 0px; margin: 0px; padding: 0px;">30 doctors said there is no hope</strong>. Then I heard of a doctor Pearlstein down in Chicago. They got an alternate appointment so that when someone else cancelled they could have that appointment because Dr. Pearlstein was booked two years in advance and 11 days later a little boy from Australia canceled and they went to Chicago.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Dr. Pearlstein is Solution Conscious:</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“Dr. Pearlstein examined David, and when he finished he said this little boy is a spastic. He has cerebral palsy. He’s never going to be able to walk or talk or count to ten, <strong style="border: 0px; margin: 0px; padding: 0px;">if you</strong> <strong style="border: 0px; margin: 0px; padding: 0px;">listen to the prophets of doom.</strong> I want you to know that I am NOT problem conscious. I am solution conscious. <strong style="border: 0px; margin: 0px; padding: 0px;">And yes, I believe there is something that can be done for this boy if you are willing to do your part.”</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“Bern and Elaine Lofchick said, Doctor, tell us what to do. We will do anything.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Plan of Action: </strong>“The doctor and the therapist and the nurses spelled it out in minute detail. They said you’re going to have to push this little boy beyond all human endurance. Then you’re going to have to push him some more. You’re going to have to work him until he falls. Then you’re going to have to pick him up and work him some more. You got to understand that there is no stopping point, that if you ever stop he goes back. You got to understand that there might be months and even years when you will be unable to detect any change but you got to stay with it. And one last thing <em style="border: 0px; margin: 0px; padding: 0px;">don’t ever give him therapy in the presence of another victim of cerebral palsy, because if he sees them taking therapy he will inadvertently pick up those awkward movements.</em> You see, we become part of what we are around, whether it’s moral or immoral, whether it’s good or bad. Stay with it long enough and it’s going to rub off on you.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">“The Lofchicks went home, and built a little gymnasium in the basement of their home</strong>. They hired a physical therapist and a bodybuilder. It took him a lot of months but one day David Lofchick could move the length of his own body. It took him several years but one day the therapist called Bernie home and said I believe David is ready and Bernie rushed home.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“David Lofchick was down in the basement and on a little mat getting ready to do a push-up. As that little body started to rise into the air the emotional and physical exertion was so great there was that a dry inch of skin on that little body. When he finished that one pushup, mother and dad, little David, and the sisters and the therapist and everybody broke down and shed those tears which so eloquently say that happiness is not pleasure; happiness is victory.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“The story, ladies and gentlemen, is even more remarkable, when they know that one of America’s leading universities had examined this little boy and said there’s no motor connection to the right side of his body, he has no sense of balance, he will have extreme difficulty even being able to walk and stand straight, he’ll never be able to swim or skate or ride a bicycle.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Zig Ziglar, “On October 23, 1971, my wife and I had the privilege of flying to Winnipeg, Canada to attend the bar mitzvah of little David Lofchick.(13 years old) Oh, how I wish you could have been there. How I wish the television cameras of the world had been clearly focused on what we saw as this little boy walked to the front of a synagogue tall and straight and strong. I wish you could have heard him as the words — uttered those words that moved him into the manhood of the faith of his forefathers.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">1100 Push-ups in a day: Six Miles Non-Stop:</strong> Zig Ziglar, “I wish you could have seen what we saw knowing what we knew because you see at that time he had done as many as eleven hundred push-ups in a single day. He had run as much as six miles non-stop.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Golf in high 80s, Best Table Tennis player, Mathematician: </strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Mr. Ziglar continues, “He was shooting golf in the high 80s, one of the best table tennis players in Winnipeg, Canada, he had entered as a seventh grader, St. John’s Ravens court school for boys where this little boy who was never going to be able to count to ten did quite well in 9<sup style="border: 0px; margin: 0px; padding: 0px;">th</sup> grade mathematics.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Parents, Bernie and Elaine Lofchick Did What Needed to Be Done for David’s Success:</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Zig Ziglar, “And I tell you the story of David Lofchick because it involves so many of the principles in which I believe it begins with the right foundation of honesty and character and faith and loyalty, and yes, love. Oh! What a love story this one is!”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“ You see every night this little boy used to have to put his braces on and every night he would say, dad, do we have to put him on tonight or mom can’t we just leave him off tonight or do we have to put him so tight and you mothers and fathers know what I speak of when you have a little boy with tears running down his cheeks, pleading don’t put them on tonight. But because they did love him so much. They did not listen to the tears of the moment because they wanted to see the laughter of a lifetime. And that, ladies and gentlemen, really what love is all about, because you see so many of us as parents are reluctant to do for the child what is best for the child, because we fear that child then might withhold his love from us, not knowing that over the long haul the best way to guarantee his love is to demonstrate ours by acting in his best interest.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Mr. Ziglar continues, “I tell the story of <strong style="border: 0px; margin: 0px; padding: 0px;">David Lofchick</strong> because it involves so many of the principles in which I believe they had a beautiful relationship with others, the doctors and the nurses. You see, they all had a part — the therapists all had a part; you don’t climb the high mountain by yourself; it is in conjunction with others that we really accomplish the major things in life. That’s why I like to tell the story of David Lofchick because it’s a story of cooperation.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Goals, Positive attitude, Persistence: Keep telling Your Child He Can Do It:</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Zig Ziglar, “I tell the story because it’s a story of goals — of big goals of lifetime goals, of monthly goals, weekly goals, hourly goals, even ladies and gentlemen. I tell the story of David Lofchick because it involves so much in attitude. You talk about attitude, this boy since he was too small to carry it, used to have his own cassette player and every day that little mind was fed with the good, the clean, <strong style="border: 0px; margin: 0px; padding: 0px;">the pure, the powerful, the positive messages over and over and over: you can do it son; you can do it.”</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“See, we live in such a negative world, that unless we deliberately read the good books daily, unless we deliberately regularly feed our minds with, those motivational recordings, that in essence remind us over and over in a negative world that we ourselves can be positive if we have the positive input.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Getting Up an Hour Early to Warm up to play on Hockey Team in Canada:</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“For one solid winner, David set the alarm clock one hour earlier than any other member of the family. The wind chill in Winnipeg, Canada hits as much as 80 degrees below zero. He put those skates on. He literally crawled out to the frozen ice and it took him one solid winter to learn how to stand up. Later he skated on the neighborhood hockey team. Now I tell the story ladies and gentlemen because you see it wasn’t easy but I think if you were to talk to David Lofchick today he would tell you that you do not pay the price for good health. You enjoy that prize.”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Today David Lofchick is the number 1 real estate agent in Winnipeg, Canada. </strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Zig Ziglar, “I was speaking out in Amarillo, a young couple seated down on the front row were visibly moved with a story of David Lofchick and they came to me and they got the address of the doctor who had taken Dr. Pearlstein’s place on his death and they went to Chicago and this doctor examined their little girl whom they said had cerebral palsy. Little girl was about 18 months old and this doctor examined their little baby girl very carefully and he said this little girl does not have cerebral palsy. It was a misdiagnosis. She was simply born prematurely. She has all of the symptoms today of cerebral palsy because you have been treating her for the disease and she now has acquired all the symptoms. They started treating her as a normal child, beautiful and happy and she is moving well today.” (Zig Ziglar’s, <em style="border: 0px; margin: 0px; padding: 0px;">See You At the Top</em>)</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">If your child was born with a health or physical impairment wouldn’t you do <strong style="border: 0px; margin: 0px; padding: 0px;">everything</strong> in your power to make your child whole again? </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Wouldn’t you just like Bernie and Elaine Lofchick find the right doctor , medical personnel, coach, or teacher to help you make your child whole again?</p><p style="caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; line-height: 18pt; margin: 0in 0in 12pt; text-align: start;"><span style="color: #333333;"><br /></span></p><p style="caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; line-height: 18pt; margin: 0in 0in 12pt; text-align: start;"><span style="color: #333333;"><br /></span></p><p style="caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; line-height: 18pt; margin: 0in 0in 12pt; text-align: start;"><span style="color: #333333;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline</span><span style="color: #333333; font-size: 9pt;"> </span><span style="color: #333333;">at: </span><span class="MsoHyperlink" style="color: #0563c1; text-decoration: underline;"><span style="color: #610000;">mfrankviola@gmail.com</span></span><o:p></o:p></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><span style="color: #333333; font-family: "Times New Roman", serif; font-size: 9pt; text-align: start;"><br /><br /></span><span style="caret-color: rgb(0, 0, 0); color: black; font-family: -webkit-standard; font-size: medium; text-align: start;"></span></p></div>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-38990311670870751422023-06-06T15:11:00.002-04:002023-06-06T15:16:34.016-04:00The Sound of Success by Madeline Frank, Ph.D<h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt; font-weight: normal;">Napoleon Hill, author of "<i>Think And Grow Rich"</i> shares the Story of his son Blair. </span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt; font-weight: normal;"> </span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt;"><span style="font-weight: normal;"><span style="font-size: 13.5pt;">Napoleon Hill’s son came into the world without any physical sign of ears, and the doctor admitted, when pressed for an opinion, that the child might be deaf, and mute for life.</span><span style="font-family: Helvetica;"><o:p></o:p></span></span></h2><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Silently, “I challenged the doctor's opinion as the child's father. I, too, reached a decision.” He decided he would find the right words to heal his son so he would be able to hear. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Mr. Hill said, “As Blair grew older, and began to take notice of things around him, we observed that he had a slight degree of hearing. When he reached the age when children usually begin talking, he made no attempt to speak, but we could tell by his actions that he could hear certain sounds slightly. That was all I wanted to know! I was convinced that if he could hear, even slightly, he might develop even greater hearing capacity.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><b>Victrola</b> <b>(record player):</b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Mr. and Mrs. Hill “bought a Victrola. When the child heard the music for the first time, he went into ecstasies, and promptly appropriated the machine. He soon showed a preference for certain records, among them, "It's a Long Way to Tipperary." On one occasion, he played that piece over and over, for almost two hours, standing in front of the Victrola,<span class="apple-converted-space"> </span><i>with his teeth clamped on the edge of the case</i>. The significance of this self-formed habit of his did not become clear to us until years afterward, for we had never heard of the principle of "bone conduction" of sound at that time.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Mr. Hill, “Shortly after he appropriated the Victrola, I discovered that he could hear me quite clearly when<span class="apple-converted-space"> </span>I spoke with my lips touching his mastoid bone, or right behind where the ears should be.<span class="apple-converted-space"> </span>Having determined that he could hear the sound of my voice plainly, I began, immediately, to transfer to his mind the desire to hear and speak. I soon discovered that the child enjoyed bedtime stories, so I went to work, creating stories designed to develop in him self-reliance, imagination, and a<span class="apple-converted-space"> </span><i>keen desire to hear and to be normal</i>.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Mr. Hill continues, “As I analyze the experience in retrospect, I can see now that my son's<span class="apple-converted-space"> </span><i>faith in me</i><span class="apple-converted-space"> </span>had much to do with the astounding results. He did not question anything I told him. I sold him the idea that he had a distinct<span class="apple-converted-space"> </span><i>advantage over</i><span class="apple-converted-space"> </span>his older brother, and that this advantage would reflect itself in many ways.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Blair’s mother, Florence Elizabeth Horner Hill visited his teachers and arranged with them to give the child the extra attention necessary.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> (“His teachers in school observed he had no ears, and, because of this, they showed him special attention and treated him with extraordinary kindness. They<span class="apple-converted-space"><s> </s></span>always did.”)</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><b>Say Positive Good Things: Believe in your Child:</b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Napoleon Hill, “I sold him the idea that when he became old enough to sell newspapers, (his older brother had already become a newspaper merchant), he would have a big advantage over his brother, for the reason that people would pay him extra money for his wares, because they could see that he was a bright, industrious boy, despite the fact he had no ears</span><span style="font-size: 9pt;">.<span class="apple-converted-space"> </span></span><span style="font-size: 14pt;">Gradually we noticed, “the child's hearing was improving. Moreover, he had not the slightest tendency to be self-conscious, because of his affliction.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><b>Blair was Determined to sell newspapers:</b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">At 7 years of age, Blair “begged for the privilege of selling newspapers, but his mother would not give her consent. She was afraid that his deafness made it unsafe for him to go on the street alone. Finally</span><span style="font-size: 13.5pt;">, he took matters into his own hands. One afternoon, when he was left at home with the servants, he climbed through the kitchen window, shimmied to the ground, and set out on his own.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Borrowing “six cents in capital from the neighborhood shoemaker, he invested it in papers, sold out, reinvested, and kept repeating until late in the evening. After balancing his accounts, and paying back the six cents he had borrowed from his banker, he had a net profit of forty-two cents. When we got home that night, we found him in bed asleep, with the money tightly clenched in his hand."</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">"His mother opened his hand, removed the coins, and cried. Of all things! Crying over her son's first victory seemed so inappropriate. My reaction was the reverse. I laughed heartily, for I knew that my endeavor to plant in the child's mind an attitude of faith in himself had been successful."</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 11pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">“His mother saw, in his first business venture, a little deaf boy who had gone out in the streets and risked his life to earn money. I saw a brave, ambitious, self-reliant little business man whose stock in himself had increased a hundred percent, because he had gone into business on his own initiative, and had won. The transaction pleased me, because I knew that he had given evidence of a trait of resourcefulness that would go with him all through life.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">On the other hand, “when his older brother wanted something, he would lie down on the floor, kick his feet in the air, cry for it--and get it.<span class="apple-converted-space"> </span></span><span style="font-size: 14pt;">When the "little deaf boy" wanted something, he would plan a way to earn the money, then buy it for himself. He still follows that plan!”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“Truly, my own son has taught me that handicaps can be converted into stepping stones on which one may climb toward some worthy goal, unless they are accepted as obstacles, and used as alibis.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Continued to keep learning despite being Deaf:</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Our son, “went through the grades, high school, and college without being able to hear his teachers, except when they shouted loudly, at close range.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><b>Parents say no to Sign Language:</b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“We would not permit him to learn sign language. We were determined that he should live a normal life, and associate with normal children, and we stood by that decision, although it cost us many heated debates with school officials.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> When he was “in high school he tried an electrical hearing aid, but it was of no value to him; due, we believed, to a condition that was disclosed when the child was six, by Dr. J. Gordon Wilson, of Chicago, when he operated on one side of the boy's head, and discovered that there was no sign of natural hearing equipment.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><b>Beginning of his Changed World:</b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Napoleon Hill, “During Blair’s last week in college …he came into possession of another electrical hearing device, which was sent to him on trial. He was slow about testing it, due to his disappointment with a similar device. Finally, he picked the instrument up, and more or less carelessly, placed it on his head, hooked up the battery, and lo! as if by a stroke of magic, his lifelong desire for normal hearing became a reality! For the first time in his life he heard practically as well as any person with normal hearing. "</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“Overjoyed because of the Changed World which had been brought to him through his hearing device, Blair rushed to the telephone, called his mother, and heard her voice perfectly. The next day Blair plainly heard the voices of his professors in class, for the first time in his life! Previously he could hear them only when they shouted, at short range. He heard the radio. He<span class="apple-converted-space"> </span><i>heard</i><span class="apple-converted-space"> </span>the talking pictures. For the first time in his life, he could converse freely with other people, without the necessity of having to speak loudly. Truly, he had come into possession of a changed world.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><b>Blair writes to the manufacture of hearing aid: </b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“Hardly realizing the significance of what had already been accomplished, but intoxicated with the joy of his newly discovered world of sound, he wrote a letter to the manufacturer of the hearing-aid, enthusiastically describing his experience</span><span style="font-size: 13.5pt;">.” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Blair wrote “something in his letter; something, perhaps which was not written on the lines, but back of them, caused the company to invite him to New York. When he arrived, he was escorted through the factory, and while talking with the Chief Engineer, telling him about his changed world, a hunch, an idea, or an inspiration--call it what you wish--flashed into his mind. It was this<span class="apple-converted-space"> </span><i>impulse of thought</i><span class="apple-converted-space"> </span>which converted his affliction into an asset, destined to pay dividends in both money and happiness to thousands for all time to come.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 9pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">To Blair it “occurred he might be of help to the millions of deaf people who go through life without the benefit of hearing devices, if he could find a way to tell them the story of his Changed World. He reached a decision to devote the remainder of his life to rendering useful service to the hard of hearing. For an entire month, he carried on intensive research, during which he analyzed the entire marketing system of the manufacturer of the hearing device, and created ways and means of communicating with the hard of hearing all over the world.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"><b>Blair’s two-year plan to help others who are deaf:</b></span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Blair Hill wrote “a two-year plan on his findings. When he presented the plan to the company, he was instantly given a position, for the purpose of carrying out his ambition. He was destined to bring hope and practical relief to thousands of deafened people who, without his help, would have been doomed forever to deaf mutism.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">“</span><span style="font-size: 13.5pt;">Shortly after Blair became associated with the manufacturer of his hearing aid, he invited his father, Napoleon Hill to attend a class conducted by his company, for the purpose of teaching deaf mutes to hear, and to speak.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Napoleon Hill said, “I had never heard of such a form of education; therefore, I visited the class. Here I saw a demonstration which gave me a greatly enlarged vision of what I had done to arouse and keep alive in my son's mind the desire for normal hearing. I saw deaf mutes actually being taught to hear and to speak, through application of the self-same principle I had used, more than twenty years previously, in saving my son from deaf mutism.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Napoleon Hill continues, “There is no doubt in my mind that Blair would have been a deaf mute all his life, if his mother and I had not managed to shape his mind as we did. The doctor who attended at his birth told us, confidentially, the child might never hear or speak. A few weeks ago, Dr. Irving Voorhees, a noted specialist on such cases, examined Blair very thoroughly. He was astounded when he learned how well my son now hears, and speaks, and said his examination indicated that "theoretically, the boy should not be able to hear at all." But the lad does hear, despite the fact that X-ray pictures show there is no<span class="apple-converted-space"> </span></span><span style="font-size: 14pt;">opening in the skull, whatsoever, from where his ears should be to the brain.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">What do you think Blair’s life would have looked like if his parents<span class="apple-converted-space"> </span><i>hadn’t<span class="apple-converted-space"> </span></i>encouraged him to create the life he wanted?</span><span style="font-size: 14pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">It all began with Napoleon Hill planting in his son’s mind the Desire to hear and talk as a normal person.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">Napoleon Hill said, “It would be unforgivable if I neglected to tell the world as much as I know of the humble part I assumed in the strange experience. It is my duty, and a privilege to say I believe, and not without reason, that nothing is impossible to the person who backs desire with enduring faith. I planted in his mind the desire to convert his greatest handicap into his greatest asset. That desire has been realized. The modus operandi by which this astounding result was achieved is not hard to describe.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">He continues, “It consisted of three very definite facts; </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">1. I mixed faith with the desire for normal hearing, which I passed on to my son. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">2. I communicated my desire to him in every conceivable way available, through persistent, continuous effort, over a period of years. </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 13.5pt;">3. He believed me!”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; line-height: 32px; margin: 0in 0in 8pt;"><span style="color: #333333; font-size: 14pt; line-height: 37.333332px;"> </span><span style="font-family: Helvetica; font-size: 9pt; line-height: 24px;"><o:p></o:p></span></p><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt;"><span style="color: #222222; font-size: 14pt; font-weight: normal;"> </span></h2><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt;"><span style="color: #222222; font-size: 14pt; font-weight: normal;"> </span></h2><p style="font-family: "Times New Roman", serif; line-height: 18pt; margin: 0in 0in 12pt;"><span style="color: #333333;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline</span><span face=""Avenir Next", sans-serif" style="color: #333333; font-size: 9pt;"> </span><span style="color: #333333;">at:<span class="apple-converted-space"> </span></span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="color: #610000;">mfrankviola@gmail.com</span></a><span style="color: #333333;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span face=""Avenir Next", sans-serif" style="color: #333333; font-size: 9pt;"><br /><br /><br /></span><o:p></o:p></p><h2 style="font-family: "Times New Roman", serif; font-size: 18pt; margin: 0in 0in 0.0001pt;"><span style="color: #222222; font-size: 14pt; font-weight: normal;"> </span></h2>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-2451680407685844862023-04-14T05:53:00.001-04:002023-04-14T05:53:56.170-04:00Burn the Boats! Giving Up Is Never An Option! by Madeline Frank, Ph.D.<p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Lessons from Sun Tzu and Napoleon Hill on The Art of War: Burn Your Boats <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="color: #181818;">“When your army has crossed the border, you should burn your boats and bridges, in order to make it clear to everybody that you have no hankering after home.”<br />― </span><b><span style="color: #333333;">Sun Tzu, </span></b><a href="https://www.goodreads.com/work/quotes/3200649" style="color: #954f72;"><b><span style="color: #333333;">The Art of War</span></b></a><span class="MsoHyperlink" style="color: #0563c1; text-decoration: underline;"><b><span style="color: #333333;"><o:p></o:p></span></b></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> Sun Tzu’s book “Art of War” taught armies to burn their boats and destroy the bridges behind them as they advanced into new territory. He argued that soldiers without the option of taking flight are more likely to prevail over their objective.”<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Throughout history:</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> “<b>The ancient Greek</b> soldiers understood the idea. They possessed an unwavering attitude to victory and commitment when Grecian armies landed on their enemy’s shore, the first order the generals gone was to “burn to boats”. They knew the power of motivation and necessity. They didn’t give themselves the opportunity to hesitate, to reflect, to procrastinate, and they didn’t know if they would be victorious. However, they were highly motivated because there was no other course, no other option.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Alexander the Great</b> “burned his boats upon arrival on the shores of Persia. By burning his boats, Alexander committed his men to victory over the Persians who greatly outnumbered the Macedonians. Considering what Alexander was feeling, the decision to destroy their only hope of retreat was extraordinary and proved to be a master decision.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Spanish Captain, Hernán Cortés in 1519 “landed</b> on the shores of the new world, Mexico, and gave the order to “burn the boats”. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">The act of burning the boats “is as relevant today as it was in ancient times. If ships are left in the harbor, your team will see that you are not fully committed to the battle, project or transformation. If you are the leader not fully committed why should they be? By removing any available path back to the status quo your team will become as fully committed as you are. Burning the boats is forcing businesses to innovate. Yet how many businesses use the word “innovation” actually cut off the return to the old? With technology creating seismic shifts on a global scale at an alarming pace, business must be prepared to adopt or be left behind. Change requires commitment. Leaders need to inspire the teams to follow and, as taught by Sun Tzu, will need to burn the bridges and boats to move their organization forward to remain competitive. Leaders will achieve when they show their commitment to the task at hand. They have to make themselves accountable declaring that failure is not a choice.” <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><a href="http://blenheimpartners.com/wp-content/uploads/2019/01/Burn-the-Boats.pdf" style="color: #954f72;">http://blenheimpartners.com/wp-content/uploads/2019/01/Burn-the-Boats.pdf</a><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]-->1.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant-alternates: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-position: normal; font-variation-settings: normal; line-height: normal;"> </span><!--[endif]-->Step one of the growth is the mindset shift. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Are you willing to let go of the comfort of what you know (even if you <i>know </i>that it is not the right path for you…right relationship, right job, right direction)?<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">The blanket of comfort will lull you into a sense of complacency and will not allow the fantastic job, relationship, or opportunity in. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">It is essential that you have someone else hold you accountable to creating positive change. Whether it is a coach, mentor, or mastermind group…invest in the right people who will allow you to get comfortable being uncomfortable. <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Napoleon Hill wrote about Edwin Barnes in <i>Think and Grow Rich</i>, “When Edwin C. Barnes climbed down from the freight train in Orange, N. J. more than thirty years ago, he may have resembled a tramp, but his <i>thoughts</i> were those of a king! He had invested time visualizing himself <i>standing in Edison's presence</i>. He heard himself asking Mr. Edison for an opportunity to carry out the one CONSUMING OBSESSION OF HIS LIFE, a BURNING DESIRE to become the business associate of the great inventor.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Barnes worked for 5 years before his dream, his desire to become a partner of Thomas Edison became a reality.<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Napoleon Hill recounts that first meeting with Edward Barnes:</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="color: #333333;">Mr. Edison said, “He stood there before me, looking like an ordinary tramp, but there was something … determination. I had learned, from years of experience with men, that when a man really desires a thing so deeply that he is willing to stake his entire future on a single turn of the wheel in order to get it, he is sure to win.</span></i><span style="color: #333333;"> <i>Barnes had no money to begin with. He had but little education. He had no influence. But he did have initiative, faith, and the will to win. With these intangible forces he made himself the number one man with the greatest inventor who ever lived.”<o:p></o:p></i></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Notes from Napoleon Hill:</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="color: #333333;">“Barnes did not say, “I will work there for a few months, and if I get no encouragement, I will quit and get a job somewhere else.” </span></i><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="color: #333333;">He said, <b>“I will start anywhere. I will do anything Edison tells me to do, but before I am through, I will be his associate.</b>”</span></i><span style="color: #333333;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="color: #333333;"> </span></i></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="color: #333333;">He did not say, “I will keep my eyes open for another opportunity, in case I fail to get what I want in the Edison organization.”</span></i><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><i><span style="color: #333333;"> Barnes <b>said,</b> <b>“There is but one thing in this world that I am determined to have, and that is a business association with Thomas Edison. I will burn all bridges behind me, and stake my entire future on my ability to get what I want.”</b></span></i><b><span style="color: #333333;"> </span></b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><i><span style="color: #333333;">“He left himself no possible way of retreat. He had to win or perish!</span></i><span style="color: #333333;"> <i>That is all there is to the Barnes story of success!”<o:p></o:p></i></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Why did Barnes succeed?</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Napoleon Hill said, “Barnes succeeded because he chose a definite goal, placed all his energy, all his will power, all his effort, everything back of that goal. He did not become the partner of Edison the day he arrived. <b>He was content to start in the most menial work, as long as it provided an opportunity to take even one step toward his cherished goal.”</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“Five years passed before the chance he had been seeking made its appearance. During all those years not one ray of hope, not one promise of attainment of his DESIRE had been held out to him. To everyone, except himself, he appeared only another cog in the Edison business wheel, but <b>in his own mind</b>, HE WAS THE PARTNER OF EDISON EVERY MINUTE OF THE TIME, from the very day that he first went to work there.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“It is a remarkable illustration of the power of a DEFINITE DESIRE. Barnes won his goal, because he wanted to be a business associate of Mr. Edison, more than he wanted anything else. He created a plan by which to attain that purpose. But he BURNED ALL BRIDGES BEHIND HIM. He stood by his DESIRE until it became the dominating obsession of his life--and--finally, a fact.”<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Napoleon Hill said about Barnes, “When he went to Orange, <b>He said, "I will see Edison, and put him on notice that I have come to go into business with him."</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>He said, "I will start anywhere. I will do anything Edison tells me to do, but <i>before I am through</i>, I will be his associate."<o:p></o:p></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>He said, "There is but ONE thing in this world that I am determined to have, and that is a business association with Thomas A. Edison. I will burn all bridges behind me, and stake my ENTIRE FUTURE on my ability to get what I want. <i>He left himself no possible way of retreat. He had to win or perish!”<o:p></o:p></i></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><a href="https://www.sacred-texts.com/nth/tgr/tgr07.htm" style="color: #954f72;"><b>https://www.sacred-texts.com/nth/tgr/tgr07.htm</b></a><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Do you have a “Definite Desire”, like Barnes did?<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">If not, can you shut down your devices for a few minutes and write down a few goals that you want to reach? <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> Are you willing to burn all bridges behind you to obtain that goal?<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Are you willing to do the hard work required? <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> Do you have a step by step plan to achieve your dream or your goal??<o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Barnes “<b>was content to start in the most menial work, as long as it provided an opportunity to take even one step toward his cherished goal.”</b><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Are you willing to do the work necessary to reach your goal, your dream? <o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Are you willing to work hard for 5 years, like Barnes did?<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 12pt;"><o:p> </o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="background: white; color: #555555;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, John Maxwell Team Member, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="border: 1pt windowtext; color: #c2223e; padding: 0in;">mfrankviola@gmail.com</span></a><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "TimesNewRoman,Bold", serif;"> </span></b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-80126992646963067842023-02-16T15:55:00.000-05:002023-02-16T15:55:03.107-05:00Happy Thoughts to Begin Your Day! by Madeline Frank, Ph.D.<p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="color: black;">How to start your day with excitement and enthusiasm with an air of creativity</span></b><span style="color: black;">!<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Happy thoughts!</span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><br /></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Do you remember as a child waking up at the crack of dawn, filled with happiness, excitement and enthusiasm because it was your birthday or a special holiday? </span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><br /></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Do you remember how excited you were?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Do you remember the gift you received and how you enjoyed unwrapping it?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">One of the most exciting gifts I received was when I was an eight year old child.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">It was a violin. That violin was my opportunity to change my life and brought me great joy!<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Do you remember receiving a gift that changed your life?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">When you remember that gift does it make you happy and grateful?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">When I was 12 years old, I took Home Economics in public school. Momma bought me a used Singer Sewing machine so I could make the required clothes for class. I also made things for my younger siblings like bibs, handmade dolls, and aprons. It was a wonderful gift to learn how to do something new. The class also taught us to sew, with nice hand stitching to hem clothes, and cook basic meals! I smile as I remember this!<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">What is the difference between a day that feels like everything that can go wrong will vs one that feels like everything goes your way? <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">It obviously starts with the beginning. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">I’m sure you know someone who walks into the office every morning, a grimacing look plastered on their face, and they usually look for the negative side of everything. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">I’m not sure how this person starts their day, but it probably looks like this:<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 47.0pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">An alarm blaring at full volume, jolting them awake.<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 47.0pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Scrolling through social media (comparing yourself to others).<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 47.0pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Reading/watching the news (creating panic, fear, and doubt).<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 47.0pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Reading email (letting other people prioritize your time).<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 47.0pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Grumbling about going to work/school. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">If <i>this </i>is the foundation for your day, what lens do you think you will see life through that day?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">You will likely focus on things you <i>do not </i>want.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">You will likely look at lack, doubt, and hopelessness with greater importance.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">You will likely quash most positive thoughts that enter your mind. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="color: black;">Instead beginning your day like this:</span></b><span style="color: black;"><o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="color: black;"> </span></b><span style="color: black;"><o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">1) Set your alarm clock to ease you awake (most phones have this setting to whisper you awake, rather than jolt you out of bed). <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">2) Spend a few minutes in silence, focusing on what you are grateful for. It is easy to do this when life is going well…but it is <i>essential to </i>do this when life is not perfect. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">3) Move your body in some way, whether it is stretching or slipping into your workout clothes to get your heart pumping. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">4) Journal for 5 minutes about whatever flows into your mind. Positive ideas can be captured, and concerns stop renting space in your mind once they are put on paper. Send a note of encouragement to a child, family member, or friend! Write 5 things down you are grateful for!<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">5) Only read/listen to/watch something growth related or positive. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="color: black;">It’s all about starting your day with gratitude and positive thoughts. <o:p></o:p></span></b></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">So how can you give yourself a gift like this every day?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Begin your day by thinking of joyful things and gratitude.<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="color: black;">Don’t listen to the news. <o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Don’t check emails for at least two hours after waking. <o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Set your priorities for gratitude, growth, and challenge for the day (yes…we all need challenges! )<o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Fuel your mind by reading a positive article. <o:p></o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><!--[if !supportLists]--><span style="color: black; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: black;">Write a motivating encouraging note or thank you note to child, parent, or friend.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Thomas Dreier said, “Today should always be our most wonderful day.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">One of the most effective strategies I’ve discovered to set myself up for success is to ask a series of “power questions”.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">For example:<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">What am I grateful for in the past 24 hours?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">What am I excited about today?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">What am I unsure of, but know I can conquer today?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"> <o:p></o:p></span></p><h1 style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; break-after: avoid; color: #2f5496; font-family: "Calibri Light", sans-serif; font-size: 16pt; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: "Times New Roman", serif; font-size: 12pt;">Gordon Tredgold of Leadership Principles Ltd says, “People are more open to ideas, communication, opportunities, and ambitious goals when they are happy.”<o:p></o:p></span></h1><div><span style="color: black; font-family: "Times New Roman", serif; font-size: 12pt;"><br /></span></div><h1 style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; break-after: avoid; color: #2f5496; font-family: "Calibri Light", sans-serif; font-size: 16pt; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: "Times New Roman", serif; font-size: 12pt;">He continues, “Happy teams are productive teams, and this productivity comes from people’s openness to be more inspired when they are happy, it increases their belief in what they are capable of and what they are prepared to try.”</span></h1><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="color: black;"> </span></b><span style="color: black;"><o:p></o:p></span></p><h2 style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: 18pt; font-style: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-size: 12pt; font-weight: normal;">Zig Ziglar, motivational expert and speaker said, “</span><span style="color: #211922; font-size: 12pt;">You have to feed your mind daily with the good, clean, pure, powerful and positive.”</span><span style="color: black; font-size: 12pt;"><o:p></o:p></span></h2><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="color: black;"> </span></b><b><span style="color: black;"><o:p></o:p></span></b></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">So, what is the best way to start your day?</span><span style="color: black;"><o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black;">Give this strategy a try for the next 10 days and let me know how it works for you! </span><span style="color: black;"><o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><o:p> </o:p></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><o:p> </o:p></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><o:p> </o:p></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><o:p> </o:p></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><o:p> </o:p></b></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, John Maxwell Team Member, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. 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</style></p><p class="MsoNormal" style="font-size: medium;"><b> </b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-34956609096325533372023-01-23T17:27:00.003-05:002023-01-24T12:44:56.012-05:00Mastering The Power of Persuasion Is Easier Than You Think by Madeline Frank, Ph.D.<h2 style="break-after: avoid; color: #2f5496; font-family: "Calibri Light", sans-serif; font-size: 13pt; font-weight: normal; line-height: 13.5pt; margin: 0in 0in 0.0001pt;"><br /></h2><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica;">My favorite quot</span><span style="color: #555555; font-family: Helvetica;">e is from Mary Kay Ash, founder of Mary Kay cosmetics, “Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">The greatest leaders and persuaders of all time understand that<em><span style="border: 1pt none windowtext; padding: 0in;"> respect is the key that opens a closed mind</span></em>. When you treat everyone with respect, whether their job is working a toll gate, waiting tables, janitor, cashier, entrepreneur, politician, President, or CEO. Treat them with respect and courtesy. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Think of someone you have met who was truly interested in your opinion, or asked you about yourself…and truly listened (instead of thinking about what they were going to say). It made you feel pretty good. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Here are a few tactics that may help you sharpen your communication and become a master of persuasion:<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Concise and clear thinking: </span></strong><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Bob Berg talks about the “3 P’s of Positive Persuasion”. Take a deep breath- and be polite, patient and persistent.” I would also add tact, which is the successful execution of politeness.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Politeness disarms most people’s biases and begins the relationship building process on a good note. No one was ever upset about doing business with someone who they liked too much due to their politeness. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">What would happen if you approached<strong><span style="border: 1pt none windowtext; padding: 0in;"> every situation with politeness?</span></strong> Entering a meeting with a sincere smile, wrapped in positive expectation will separate you from 95% of the others this person deals with all day long.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Play the game of unexpected kindness:</span></strong><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">A student of mine’s mother was driving her van filled with her children on a busy road when a driver suddenly pulled in front of her, missing her car by inches. Instead of cursing at the driver for nearly causing an accident, she smiled and blew a kiss at the driver. The driver looked back at her with a confused look on her face! (her children smiled as she was telling what happened.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Her children learned a valuable lesson that day from their Mom.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Bob Burg, “Show <strong><span style="border: 1pt none windowtext; padding: 0in;">patience </span></strong>when he or she is resistant to helping. It may be the way they’re used to doing things, living in the problems (“Can’t be done” or “Not our policy”) instead of the solutions. Or it may just be easier to try and discourage you so they don’t have to work too hard in order to earn their daily bread.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">“You got to know when to hold ‘em, know when to fold ‘em”- The Gambler, Kenny Rogers.<o:p></o:p></span></strong></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">In other words, pick your battles! <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Patience means that not everything requires a response. You may be at complete odds with the person you are talking with, and may feel the need to lash out and have your opinion heard…but so do they. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Maturity and patience will melt most communication barriers. It may mean that the other person needs to be heard and validated. They don’t necessarily want a solution; they just want to know that they matter. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Listening to Others:</span></strong><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Dale Carnegie tells the story in his book <em><span style="border: 1pt none windowtext; padding: 0in;">Lincoln the Unknown </span></em>about President<em><span style="border: 1pt none windowtext; padding: 0in;"> </span></em>Lincoln inviting an old friend to the White House to discuss the conflict between north and south. President Lincoln’s friend just listened to both sides of the conflict and then the President decided and thanked his friend for coming to listen. He then made his decision. Both sides knew that their ideas had been heard. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Mike Robbins, speaker and author says, “By listening to others, you show them respect. You let them know that you care about what they’re saying and that you value their perspective.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Dale Carnegie’s second principle is “Show respect for the other person’s opinions. Never say, “You’re wrong.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;"> </span></strong><span style="color: #555555; font-family: Helvetica;">Drs. Ken Blanchart and Spencer Johnson, authors of <em><span style="border: 1pt none windowtext; padding: 0in;">The One Minute Manager Knows,</span></em> “<strong><span style="border: 1pt none windowtext; padding: 0in;">Catch them in the act of doing something right</span></strong>.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Bob Burg, “Verbally acknowledge it and them. Make sure everyone knows about the recognition.” (The Art of Persuasion, p118, by Bob Burg)<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">By acknowledging positive behavior, it gets repeated.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">It’s about the beginning of building relationships. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Bob Burg’s father, Mike Burg defined “<strong><span style="border: 1pt none windowtext; padding: 0in;">Tact as the language of Strength</span></strong>.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Burg continues, “This may be the one concept that makes the biggest difference in your ability to persuade others to your way of thinking and attain the results you desire. It is known by several different words: diplomacy, delicacy, sensitivity, savoir-faire, and tact.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Lincoln said, “Tact</span></strong><span style="color: #555555; font-family: Helvetica;"> is the ability to describe others as they see themselves”.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">“This doesn’t usually come naturally. Someone <em><span style="border: 1pt none windowtext; padding: 0in;">tactful</span></em> can soothe the feelings of the most difficult people; a <em><span style="border: 1pt none windowtext; padding: 0in;">tactless person</span></em> will generally make a bad situation worse.” (Merriam-Webster)<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">It’s all about building relationships.</span></strong></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;"><br /></span></strong></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">The other day, I was picking vegetables and an older man with tattoos all over came to stand beside me and started talking. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">I listened!<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">He shared that he was a retired Military officer with an ill wife. He just needed to talk and share what was on his mind. I just quietly listened for a few minutes. As we concluded the conversation, I could tell that he was more relaxed. We smiled and wished each other a good day. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">“<strong><span style="border: 1pt none windowtext; padding: 0in;">Forget the Favor. Instead, Ask for Advice”.</span></strong><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Les Giblin “suggests asking someone for “advice” instead of a “favor.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Imagine that your neighbor works for a company that offers the <em><span style="border: 1pt none windowtext; padding: 0in;">ideal summer job </span></em>for high school/college students. Your son or daughter would love to secure one of those coveted spots. You correctly feel it would be too presumptuous to simply walk up and ask him to get your kid a job so, instead, you ask him for advice. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">You and your son, Billy, meet with the neighbor and your son asks, “Mr. Smith, if you don’t mind my asking, if you were me and wanted to be considered for a summer job at the McJones Company, how would I go about it?” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">George, “who is now being asked for counsel, not a favor, might just recommend that Billy call his office on Monday and he’ll see what he can do—or maybe he will introduce Billy to the personnel manager via email and open the door by using him as a referral."<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">The worst thing that could happen is that your son goes through the hiring process and realizes that he is not qualified this year, but he has some action steps to take to be at the top of the line next year. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Phrasing your request something similar to: <em><span style="border: 1pt none windowtext; padding: 0in;">“Phyllis, if you were me and were attempting to . . . how would you go about it?”</span></em> Or <em><span style="border: 1pt none windowtext; padding: 0in;">“Joe, I’d like to get your opinion on something. What would you do if . . . ?”</span></em> will acknowledge the other person’s value and perceived expertise.” It also taps into most people’s desire to help others. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Berg, “<strong><span style="border: 1pt none windowtext; padding: 0in;">Request Instead of Order”</span></strong><b><span style="border: 1pt none windowtext; padding: 0in;"><o:p></o:p></span></b></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">“If you really want to distinguish yourself from the masses, try making requests instead of issuing orders. A person who is used to being <em><span style="border: 1pt none windowtext; padding: 0in;">ordered </span></em>to perform, such as a waitperson, staff member, hotel employee, etc., will go absolutely out of his way to serve you if you <em><span style="border: 1pt none windowtext; padding: 0in;">request </span></em>his actions. Instead of saying to the waiter, “Bring us some more water,” or “We need water,” say, “When you get a chance, would you please bring us some more water?”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Burg continues, “Some people might think this would only delay getting the water. Actually, the opposite is true. Because you’ve made that person feel respected, you’ll be the <em><span style="border: 1pt none windowtext; padding: 0in;">first </span></em>person he’ll want to make happy. Instead of an order, make it a request. Instead of, “Joe, make seven copies of these,” how about, “Joe, would you run seven copies of these for me, please?” Phrase your “order” in the form of a request and you’ll be <em><span style="border: 1pt none windowtext; padding: 0in;">Winning Without Intimidation </span></em>both in the short and long-term.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Bob Burg: “<strong><span style="border: 1pt none windowtext; padding: 0in;">Giblin’s Truth Serum”:</span></strong><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> Les Giblin in his book, <em><span style="border: 1pt none windowtext; padding: 0in;">How to Have Confidence and Power in Dealing With People</span></em>, “shows that the best way to help someone to act in a particular way is to let them “live up” to your opinion of them. He provides several wonderful examples of people who were trusted and lived up to the trust placed in them. “<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">“One story tells of a police officer who was consistently able to get “tough guys” to give him information by saying, “People tell me you have quite a reputation as a tough guy and that you’ve been in lots of trouble but there’s one thing you won’t do… <em><span style="border: 1pt none windowtext; padding: 0in;">You won’t lie.</span></em> They say, if you tell me anything at all, it will be the truth—and that’s the reason I’m here.” Wow, talk about giving a person something to live up to!” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Bob Burg, “As with the other methods we’ve been discussing, gear this one to your own unique circumstances, and use it often. Not just to see if it works—it works! —but to practice getting really good at making it work for you in a variety of situations. I couldn’t wait to try this one. My first opportunity was with a person attempting to locate some information for me.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Burg continues, “I had used her services before and she always did a good job. Not great, but good. She was having some trouble this particular time and I said to the person next to me, “I don’t know if this information can be found or not, but I’ll tell you this—if anyone can find it, she can.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Give them a compliment they can look up to!<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Burg,” You can bet your boots she found it and now she goes out of her way for me whenever I need to stop by.” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">By being <strong><span style="border: 1pt none windowtext; padding: 0in;">persistent </span></strong>you are<strong><span style="border: 1pt none windowtext; padding: 0in;"> </span></strong>letting “them know in a very kind, polite manner, that you’re not going away, and that it’s in their own best interest to help you.” Sometimes your persistence will be wrapped in charm, but when they know you will not cease until…they will likely be happy to help. (or not, but either way, they will assist you). <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">What 5 ingredients will help you connect and persuade others?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">1) Burg’s 3 P’s of Positive Persuasion: Be Polite, Patient, and Persistent. Tact is a successful execution of politeness!</span><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">2) No matter what, “treat everyone with respect” and kindness!. When others need a smile, share yours. (Also say good morning …..)</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> 3) “Ask for advice”, “ask for help,” or “ask for their opinion.”</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> 4) Listen to others.</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> 5) Request instead of order.” “When you get a chance would you ……….?” <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> By following these 5 ingredients for connecting and persuading others you will build happier relationships.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 12pt;"><span style="color: #333333; font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 12pt;"><span style="color: #333333; font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 12pt;"><span style="color: #333333; font-family: "Times New Roman", serif;"> </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 12pt;"><span style="color: #333333; font-family: "Times New Roman", serif;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, John Maxwell Team Member, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="color: #610000; font-family: "Times New Roman", serif;">mfrankviola@gmail.com</span></a><span style="color: #333333; font-family: "Times New Roman", serif;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 4pt 6pt;"><o:p> </o:p></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif;"> </span></b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-47478727179174193682022-12-13T11:40:00.000-05:002022-12-13T11:40:20.290-05:00Road Trip by Madeline Frank, Ph.D.<p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica;">Have you ever taken your family on a road trip? <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">When our two children were ages 9 and 5, we packed up our purple Grand Voyager, and headed out on a 3 ½ hour trip to visit President Thomas Jefferson’s home, Monticello, in Charlottesville, VA. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">If you are older than 35, you recall a time when the term “road trip” meant more than simply typing an address into your phone and following turn-by-turn directions. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">It likely conjured up memories of deciphering large maps, using a highlighter to mark points of interest…and then struggling with the nearly impossible feat of folding the map back into its original shape. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">After what seemed like 6 hours of countless “are we there yet?” questions from the back seat, we rounded the corner of Thomas Jefferson’s manicured estate…Monticello. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Our tour guide was an expert on all things related to President Jefferson. He knew all about his life, his work, and his passions. He showed us many fascinating features of the property, as well as some hidden gems we hadn’t thought about. He wanted us to gain the most from our visit. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Our guide showed us President Jefferson’s beautiful architecture of his home, that he designed and built, his many inventions like the dumbwaiter, macaroni making machine, the crops he grew in his garden to eat and sell, his ice house, his library, and how his family cooked and lived. It was a wonderful guided tour full of purpose and direction.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">When we left there, my husband, Allan, and I were discussing how we would have enjoyed the visit if it were a self-guided tour; but the tour guide helped shed light on <em><span style="border: 1pt none windowtext; padding: 0in;">so much more</span></em> than we could have imagined. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Our family still carries fond memories of this road trip. Who are you taking on your “road trip” through life? Where are you going? What legacy do you want to leave? We are all leaving a legacy…whether we want to or not. Are you leaving one intentionally or by chance?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">There will be detours along the way. Some will fuel your soul…others will test your resolve. You may even find yourself asking for directions. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Whether you use paper maps, or rely on your phone to get you from point A to B…you must know where you currently are. Without that, directions are useless. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Personal development pioneer, Zig Ziglar recounts a story of when he was traveling across the country, giving speeches for free. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">He began two hours early to make sure he would arrive a little early. He stopped for directions when he was lost. The person he asked drew a little map for him. He followed it and 45 minutes later he was further away from his destination. He then asked again and found his destination. Imagine if Zig Ziglar had given up after the first time.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">When Zig Ziglar was going in the wrong direction and was again lost, he didn’t have a meltdown. Instead he asked again, and then again for directions until he found his destination.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">How often do you check in with your goals to see if you are on track?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Are you willing to pivot when needed to change your destination?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Living a successful life is like a wheel. Imagine your car wheel having 7 spokes.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">For this exercise, grab a sheet of paper and draw a small circle with 7 spokes leading away from it with 10 marks on the line. 1 is closest to the center, 10 is at the outer edge. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><b>The First Spoke of your Wheel</b> is the<em><span style="border: 1pt none windowtext; padding: 0in;"> <b>Mental</b></span></em><b> spoke</b> of your wheel: <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you find yourself focusing on where you are going, or spend most of your time thinking about the “good old days”?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you read, listen to audios, and watch videos that help you stretch mentally?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Rate yourself from 1 to 10. (10 is the top).<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">2. <b><em><span style="border: 1pt none windowtext; padding: 0in;">Financial </span></em>Spoke</b>: Financially how are you doing?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you have a goal for income, spending, saving? <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you tell your money where to go by using a budget, or do you get to the end of the month and wonder where your money went? <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you have insurance? Do you have an emergency fund?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Rate yourself 1 to 10. No one sees this but you!<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">3. <b>Spiritual</b>: <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you feel connected to a higher power? Do you feel like you are fulfilling plans for a magnificent future? Are you living life on virtues?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Rate yourself 1 to 10.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">4. <b>Career/Professional</b>: What are you doing to grow your stack of skills that will make you more marketable in the future? (If you are raising small children, that is <em><span style="border: 1pt none windowtext; padding: 0in;">more than a full time job</span></em>, but you still need to grow in your skills as a parent). <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">A year from now is this where you want to be?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">How is your attitude, effort, and skill?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Rate yourself 1 to 10.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">5. <b>Personal Life</b>: <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">How are you taking care of yourself? <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you make time to relax and rejuvenate, or are you constantly running from one thing to the next?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">What hobbies bring you joy? (You may realize that you got away from doing things that brought you joy when life became busy. Pick up that guitar, paintbrush, or whatever else refreshes your soul. )<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> Rate yourself 1 to 10.</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">6. <b>Physical:</b><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you get 7 hours of sleep each night? Do you fuel your body with real food, or do you cook out of a box? Do you drink enough water?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Are you working out?</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Rate yourself 1 to 10.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">7. <b>Family</b>:<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Do you have good relationships with your family? Where do you feel you accel, and what do you need to work on? Most problems in any relationship are rooted in communication (or a lack thereof). It is easy to blame others…but you can’t change others. Own the situation and sharpen your communication skills. </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Rate yourself 1 to 10.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><b>Connect the dots.</b> Does your diagram resemble a wheel, or does it look uneven?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Despite everyone wanting to show the world that they are perfect, we all realize that each of the areas in our lives are in constant transition. The outer edges of your circle have high points and low points. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">You may be able to maneuver with a flat tire at 5 mph in a parking lot. What happens if you pull onto the highway of life? Things likely spin out of control.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Which of the 7 spokes of your wheel needs attention?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">What is one thing you can do to improve the measure of that one spoke every day for the next 10 days? You will be amazed by the improvement that every day action steps can make!<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">There is a cost to leading a fulfilling life. There are only 24 hours in a day. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">There are quite a few parallels between this wheel of life and Benjamin Franklin’s 13 virtues. <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">1. TEMPERANCE. Eat not to dullness; drink not to elevation.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">2. SILENCE. Speak not but what may benefit others or yourself; avoid trifling conversation.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">3. ORDER. Let all your things have their places; let each part of your business have its time.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">4. RESOLUTION. Resolve to perform what you ought; perform without fail what you resolve.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">5. FRUGALITY. Make no expense but to do good to others or yourself; i.e., waste nothing.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">6. INDUSTRY. Lose no time; be always employed in something useful; cut off all unnecessary actions.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">7. SINCERITY. Use no hurtful deceit; think innocently and justly, and, if you speak, speak accordingly.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">8. JUSTICE. Wrong none by doing injuries, or omitting the benefits that are your duty.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">9. MODERATION. Avoid extremes; forbear resenting injuries so much as you think they deserve.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">10. CLEANLINESS. Tolerate no uncleanliness in body, clothes, or habitation.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">11. TRANQUILITY. Be not disturbed at trifles, or at accidents common or unavoidable.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">12. CHASTITY. Rarely use venery but for health or offspring, never to dullness, weakness, or the injury of your own or another’s peace or reputation.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">13. HUMILITY. Imitate Jesus and Socrates.<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">How did Franklin acquire these virtues?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">“My intention being to acquire the habitude of all these virtues, I judged it would be well not to distract my attention by attempting the whole at once, but “to fix it on one of them at a time; and, when I should be master of that”, then to proceed to another, and so on, till I should have gone through’ the thirteen; and, as the previous acquisition of some might facilitate the acquisition of certain others, I arranged them with that view, as they stand above. Temperance first, as it tends to procure that coolness and clearness of head, which is so necessary where constant vigilance was to be kept up, and guard maintained against the unremitting attraction of ancient habits, and the force of perpetual temptations. This being acquired and established, Silence would be more easy; and my desire being to gain knowledge at the same time that I improved in virtue, and considering that in conversation it was obtained rather by the use of the ears than of the tongue, and therefore wishing to break a habit I was getting into of prattling, punning, and joking, which only made me acceptable to trifling company, I gave Silence the second place.”<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> This is exactly the way to repair each spoke of your wheel step by step like Benjamin Franklin mastered each of the 13 virtues!<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> So, what steps will you write down to repair the spoke of your wheel of life that needs attention?<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D. is an </span><a href="http://amazon.com/" style="color: #954f72;"><span style="border: 1pt none windowtext; color: black; font-family: Helvetica; padding: 0in; text-decoration: none;">Amazon.com</span></a><span style="font-family: Helvetica;"> </span><span style="color: #555555; font-family: Helvetica;"> Best Selling Author, speaker, Radio Show host, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. To contact Madeline for your next speaking engagement or coaching at </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="border: 1pt none windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: Arial, sans-serif; font-size: 14pt;"> </span></b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-88446450093045117532022-11-16T10:56:00.000-05:002022-11-16T10:56:54.300-05:00LET THE EXPERTS TEACH YOU HOW TO SOLVE YOUR PROBLEMS by Madeline Frank, Ph.D.<h2 style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; break-after: avoid; color: #2f5496; font-family: "Calibri Light", sans-serif; font-size: 13pt; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; line-height: 15pt; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><br /></h2><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><o:p> </o:p></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Dale Carnegie: “</span></strong><span style="color: #555555; font-family: Helvetica;">Galen Litchfield-a man I have known for several years; one of the most successful American business men in the Far East. Mr. Litchfield was in China in 1942, when the Japanese invaded Shanghai. And here is his story as he told it to me while a guest in my home:”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Shortly after the Japanese bombed Pearl Harbor”, Galen Litchfield began, “they came swarming into Shanghai. I was the manager of the Asia Life Insurance Company in Shanghai. They sent us an ‘army liquidator’-he was really an admiral- and gave me orders to assist this man in liquidating our assets. I didn’t have any choice in the matter. I could cooperate-or else. And the ‘or else’ was certain death.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“I went through the motions of doing what I was told, because I had no alternative. But there was one block of securities, worth $750,000, which I left off the list I gave to the admiral. I left that block of securities off the list because they belonged to our Hong Kong organization and had nothing to do with the Shanghai assets. All the same, I feared I might be in hot water if the Japanese found out what I had done. And they soon found out.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“I wasn’t in the office when the discovery was made, but my head accountant was there. He told me that the Japanese admiral flew into a rage, and stamped and swore, and called me a thief and a traitor! I had defied the Japanese Army! I knew what that meant. I would be thrown into the Bridge house!”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“The Bridge House! The torture chamber of the Japanese Gestapo! I had had personal friends who had killed themselves rather than be taken to that prison. I had had other friends who had died in that place after ten days of questioning and torture. Now I was slated for the Bridge house myself!”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“What did I do? I heard the news on Sunday afternoon. I suppose I should have been terrified. And I would have been terrified if I hadn’t had a definite technique for solving my problems. For years, whenever I was worried <strong><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">I had always gone to my typewriter and written down two questions-and the answers to these questions</span></strong>:" <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“1. What am I worrying about?” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“2. What can I do about it?” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“I used to try to answer those questions without writing them down. But I stopped that years ago. I found that writing down both the questions and the answers clarifies my thinking. So, that Sunday afternoon, I went directly to my room at the Shanghai<strong><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;"> </span></strong>Y.M.C.A. and got out my typewriter. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">I wrote: <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">1. </span></strong><em><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">What am I worrying about? </span></em><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“I am afraid I will be thrown into the Bridge house tomorrow morning.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Then I typed out the second question: <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><em><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">2. “What can I do about it?”</span></em><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“I spent hours thinking out and writing down the four courses of action I could take-and what the probable consequence of each action would be.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“1. I can try to explain to the Japanese admiral. But he doesn’t speak English. If I try to explain to him through an interpreter, I may stir him up again. That might mean death, for he is cruel, would rather dump me in the Bridge house than bother talking about it.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“2. I can try to escape. Impossible. They keep track of me all the time. I have to check in and out of my room at the YMCA. If I try to escape, I’ll probably be captured and shot.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“3. I can stay here in my room and not go near the office again. If I do, the Japanese admiral will be suspicious, will probably send soldiers to get me and throw me into the Bridge-house without giving me a chance to say a word.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“4. I can go down to the office as usual on Monday morning. If I do, there is a chance that the Japanese admiral may be so busy that he will not think of what I did. Even if he does think of it, he may have cooled off and may not bother me. If this happens, I am all right. Even if he does bother me, I’ll still have a chance to try to explain to him. So, going down to the office as usual on Monday morning, and acting as if nothing had gone wrong gives me two chances to escape the Bridge-house.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“As soon as I thought it all out and decided to accept the <strong><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">fourth plan-to go down to the office as usual </span></strong>on Monday morning-I felt immensely relieved.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“When I entered the office the next morning, the Japanese admiral sat there with a cigarette dangling from his mouth. He glared at me as he always did; and said nothing. Six weeks later-thank God-he went back to Tokyo and my worries were over.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> “As I have already said, I probably saved my life by sitting down that Sunday afternoon and writing out all the various steps I could take and then writing down the probable consequences of each step and calmly coming to a decision. If I hadn’t done that, I might have floundered and hesitated and done the wrong thing on the spur of the moment. If I hadn’t thought out my problem and come to a decision, I would have been frantic with worry all Sunday afternoon. I wouldn’t have slept that night. I would have gone down to the office Monday morning with a harassed and worried look; and that alone might have aroused the suspicion of the Japanese admiral and spurred him to act.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Experience has proved to me, time after time, the enormous value of arriving at a decision. <em><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">It is the failure to arrive at a fixed purpose, th</span></em>e inability to stop going round and round in maddening circles, that drives men to nervous breakdowns and living hells. <strong><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">I find that fifty percent of my worries vanish once I arrive at a clear, definite decision; and another forty per cent usually vanishes once I start to carry out that decision. “<o:p></o:p></span></strong></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">“So, I banish about 90% of my worries by taking these four steps:” </span></strong><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“1. Writing down precisely what I am worrying about.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“2. Writing down what I can do about it.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“3. Deciding what to do.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“4. Starting immediately to carry out that decision.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Dale Carnegie: “Galen Litchfield became the Far Eastern Director for Starr, Park and Freeman, Inc., representing large insurance and financial interests. This made him one of the most important American businessmen in Asia; and he confesses to me that he owes a large part of his success to this method of analyzing worry and meeting it head-on.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Dale Carnegie: “Why is his method so superb?</span></strong><span style="color: #555555; font-family: Helvetica;"> Because it is efficient, concrete, and goes directly to the heart of the problem. On top of all that, it is climaxed by the third and indispensable rule: <em><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">Do something about it</span></em>. Unless we carry out our action, all our fact-finding and analysis is whistling upwind-it’s a sheer waste of energy. “ (From Dale Carnegie’s book “How to Stop Worrying and Start Living”, pp.37-40.)<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Elon Musk in 2002 “began his quest to send the first rocket to Mars.” (Space X) The cost of purchasing a Rocket was 55 Million dollars.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Elon Musk used First principle thinking to solve this cost problem. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">First Principle:<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Identify the problem. Break things down into smaller parts. Then look at each part individually, each component. Look outside your product category for a part or piece that can be imported. Combine the parts to create something new according to desired outcome. First Principle thinking.” (Story from Darren Hardy)<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Elon Musk: “What’s a rocket made of?”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Aerospace – grade aluminum alloys, plus some titanium, copper, and carbon fiber.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Then I asked, what is the value of those materials on the commodity market? It turned out that the materials cost of a rocket was around two percent of the typical price.”<span class="apple-converted-space"> <o:p></o:p></span></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Step by step he built his own rocket better and cheaper.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">When evaluating an entire project, the costs may seem like they are set in stone, however, when you break things down into bite-sized pieces, they can be more manageable. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">For example: <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Problem<strong><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">:</span></strong> My car makes a grinding sound when braking. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Total solution: replacing brakes, pads, rotors, whole assembly. Cost: $1000. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Individual solution: <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Most times replacing brake pads is sufficient. Cost $200. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Reducing challenges into bite-sized chunks is not only a great recipe for cost reduction; it is a fantastic way to remove friction from your customer experience. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> By asking himself questions he solved his problem and built a new rocket from the ground up. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">How do you solve your problems?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">What steps do you take?<span class="apple-converted-space"> <o:p></o:p></span></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><strong><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">What are the 4 steps experts Galen Litchfield, Dale Carnegie, and Elon Musk use to solve their problems?<o:p></o:p></span></strong></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -.25in;"><!--[if !supportLists]--><span style="color: #555555; font-family: Helvetica; mso-bidi-font-family: Helvetica; mso-fareast-font-family: Helvetica;"><span style="mso-list: Ignore;">1)<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: #555555; font-family: Helvetica;">Calm down. Then clearly write down the problem. Charles Kettering, American inventor, engineer, and businessman said, “A problem well stated is a problem half solved.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><span> </span>2) Write down in order “all the facts”.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><span> </span>3) “Analyze them and interpret them”.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><span> </span>4) ” Then make a decision and take action.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">By following these four steps you will be able to solve your problems.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p><br /></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p><br /></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p><br /></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72; text-decoration: underline;"><span style="border: 1pt none windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><o:p> </o:p></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; 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</style></p><p class="MsoNormal" style="font-size: medium;"><span style="font-size: 14pt;"> </span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-62296207874950983492022-10-20T15:54:00.000-04:002022-10-20T15:54:40.968-04:00Keys To Building Your Best Self by Madeline Frank, Ph.D.<p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">What if you are one step away from being your best self?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">We all appreciate people who are experts at spotting unique gifts and talents in others…no matter how obscure they may seem. Their words are the fuel that helps our “spark” or gifts burn brightly. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">When I was a junior at the Juilliard School of music in New York City, my father suggested I take the Dale Carnegie Course in Effective Speaking and Human Relations. My father knew a salesman who had taken the Dale Carnegie sales course and gained amazing skills that helped him sell his products. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Over the next 14 weeks, my classmates and I attended one four-hour session each week.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">One of the first nights of class our instructor Jack Killmeyer, smiling at us, asked us to stand up, add a smile on our faces and belt out in unison, the lines of “Mary Had A Little Lamb” He led the way and we followed with smiles on our faces belting out the nursery rhyme! He modeled the behavior, to show us how to do it, and we followed. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;">Did we look and feel ridiculous? Yes…but we all looked and felt the same way. It was a great way to cast aside our fears, and create a consistent baseline for our journey. <o:p></o:p></span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">As we read the Dale Carnegie books, <i>How to Win Friends and Influence People</i> and <i>How to Stop Worrying and Start Living</i>; we constructed, practiced, and presented our talks in front of the entire class. As we progressed through the course, we saw a transformation within ourselves and in our classmates.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Dale Carnegie said, <i>“If you want to be enthusiastic, act enthusiastic.”</i> Our instructor was enthusiastic from the minute we entered his class! It rubbed off on all of us!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">He said, “If you smile at people, it’s going to make your life easier and it’s going to make your life more enjoyable.” And, “If you really show interest in other people, they’ll warm up to you.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Part of our curriculum was to put together a series of 2-minute talks based upon personal experiences, or something we were excited about. This helped cast aside fears and revealed the passions of each attendee. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Dale Carnegie said when he was just beginning his career, he asked his students to stand and talk about themselves and their problems.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Carnegie later said, “Without knowing what I was doing, I stumbled on the best method of conquering fear.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Following our talks, our instructor stood to the side, listened intently, smiled, and afterwards led the applause, and said something positive in critiquing each of us. He said things like “tremendous level of intensity”, “you spoke with passion and energy.” “Your gestures were animated.” “You were on fire.” (One of the highest compliments.)<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><i><span style="font-size: 14pt;">Our instructor never used a negative word or hinted at criticism.</span></i></b><span style="font-size: 14pt;"> It was all about building your self-esteem and helping you be your best self! Dale Carnegie’s 2nd principle “Give honest sincere appreciation.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Through my journey as a teacher/ coach/ and leader I have continued to take courses, attend seminars, read books by the experts, listen to audio tapes, and watch videos to continue my education and improve my skills so I can help others learn, grow, and improve their skills.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">How do I do this for my students?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">By encouraging, inspiring, motivating, and modeling how to do the work, just as my teachers and mentors showed me, by modeling, encouraging, and inspiring me to do the work.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">My greatest joy as a teacher is to help my students discover their abilities and work towards their goals.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Many years ago, I received a call from the mother of a high school student. She said, "My husband's employer recommended you as a violin teacher for my son. I would prefer a man to teach him, but will give you a try. My son is lazy and stupid."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">I replied, "Please do not talk that way about your son in front of him or to others."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">I agreed to teach this young man, provided that she would be encouraging to her son.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">A young man with multi-colored hair, an earring, and strange looking clothes walked into his first violin lesson. His head was down, and he looked depressed.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">We began working on scales, an etude, a solo piece, and the orchestra audition materials for the state orchestra auditions. He was a very talented young man and I told him so during our first lesson and all the lessons that followed. The honest sincere words that I spoke to him inspired and motivated him to do his best.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">When it was time for the next lesson, a completely different young man walked eagerly up my walkway. He was neatly dressed, had his head up and wore a big smile. He took pride in his work and in himself. Each week I saw a transformation in him.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">It was our fifth week of lessons, our final lesson before the state orchestra auditions. I told him how beautiful his playing was and what a good job he would do on the audition. Preparation makes all the difference! The honest sincere words that I spoke to him made him blossom like a flower.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">He called me a few days after the audition and said with great pride, "I am the Concertmaster of the orchestra. There were over 40 people trying out and I won first place." He said this with a smile on his face over the phone.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">I told him how proud of him I was and that I knew he would win because of his hard work and determination. His Mother called and said, "Even though you are a woman, you did a good job with him!"<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">I bit my tongue, but thanked her for the compliment.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">This young man changed his attitude and worked hard because of the honest sincere praise I gave him at every lesson. He went on to college after he graduated at the top of his high school class.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Do you remember a teacher, coach, friend or family member who complimented you? That compliment inspired and motivated you to work harder to do your best!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Have you ever mentored or coached someone and watched him or her succeed? How did you feel when they were successful?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">I bet you felt proud and happy for their success and you walked a little taller that day!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Do you remember a coach or teacher that believed in you and gave you words of praise when you needed it? <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Building confidence in others and in ourselves makes all the difference in the world to our success!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Zig Ziglar, motivational expert and mentor in his book, "See You at the Top" read the following story as a young salesman. It made a lasting impression on him. A young woman had sung since she was a young girl. She made her musical debut in a church cantata. She had a beautiful voice and a great career was predicted for her. As she grew older, she sang more concerts at local functions. Her family recognized her need for professional voice training.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Her family found a well-known singing teacher who pointed out everything she did wrong. As time passed, the young woman grew to admire her teacher and married him. Fewer and fewer concerts came her way as she had lost confidence in her gift of singing. Her teacher and husband had broken her confidence. When he passed away she was no longer singing at all.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Several years later she began to date a salesman and she would sometimes hum a tune while she was with him. He said, "Sing some more, Honey. You have the most beautiful voice in all the world".<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">The salesman was not an expert, but he knew what he liked and gave her honest sincere compliments. <i>She gained confidence from the salesman's honest appreciative words and felt her joy of singing return to her. </i>She was asked to sing in a few concerts. Once again with her confidence in hand, she resumed her career and married her salesman.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Zig Ziglar said, "She married the <i>"good finder"</i> and enjoyed a successful career. The salesman's praise for her was totally honest, sincere, and much needed. In fact, a sincere compliment is one of the most effective teaching and motivating methods in existence."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">What is the next step to building your best self?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Coach John Wooden in his book, "Coach Wooden's Pyramid of Success Playbook" tells the following story: "When I was a young boy, I was at a gravel pit with my father and a young man. They had a team of horses and were attempting to pull a load up a steep road. The young man driving the horses was loud and abusive. In response, the animals were agitated, worked against each other and couldn't pull the load. With a gentle voice and gentler touch, my Dad calmed the horses and walked them forward with a load."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Coach Wooden learned two important lessons that day.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">1) "Gentleness is a better method of getting cooperation than harshness."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">2) "A team can accomplish much more when it works together than individuals can when they work alone."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Like all living creatures, the horses needed kindness and gentleness and honest sincere appreciation to move the heavy load. Remember this when you are developing others and when you are working on your own self-development!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Zig Ziglar shared the following story about a beggar selling pencils in New York. A businessman dropped a dollar into the cup of the beggar and rushed to board the subway train. The businessman suddenly turned back, before entering the train, and went back to the beggar selling the pencils. He took several pencils from the cup. The businessman apologized and explained that in his haste he had neglected to pick up his pencils and hoped the man wouldn't be upset with him. He said, "You are a businessman just like me. You have merchandise to sell and it's fairly priced." The businessman then went to catch the next train.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">A neatly dressed salesman attended a social function and introduced himself to the businessman. The salesman said, "You probably don't remember me and I don't know your name, but I will never forget you. You are the man who gave me back my self-respect. I was a 'beggar' selling pencils until you came along and told me I was a businessman."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Zig Ziglar said, <b><i>"The greatest good we can do for anyone is not to share our wealth with them, but rather to reveal their own wealth to them. It's astonishing how much talent and ability rests inside a human being." </i></b>Help others to discover their abilities.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Find an expert mentor in your field that will model the skill you want to learn.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">What can a mentor do for you?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">A mentor will model the way for others to follow by listening, observing, connecting, adding value to them, respecting them, empowering others, and instructing them.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;">So, what is your next step to building your best self?<o:p></o:p></span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Here are a few steps to try.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">1) Each morning begin with a positive attitude, smile, and start your day by saying positive motivational things to yourself.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">2) Choose to surround yourself with people that help you stretch mentally to be your best self.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">3) Give an honest and sincere compliment every day to inspire, motivate, and encourage someone else each day. How does the other person look after you make this honest sincere compliment? How do you feel after making this honest sincere compliment to someone else?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">4) Sign up to take courses, attend seminars, read books, listen to audio tapes, watch videos to continue your education and improve your skills in your field.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">5) Find an expert mentor in your field to model, encourage, inspire, and help you gain new skills.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Be like the businessman who told the "beggar selling pencils", "You are a businessman just like me. You have merchandise to sell and it's fairly priced." Encouraging words changed the way the beggar saw himself.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Zig Ziglar, motivational expert and author said, "A sincere compliment is one of the most effective teaching and motivating methods in existence."<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;"> </span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 12pt;"><span style="color: #333333; font-size: 14pt;">Mary Kay Ash, an American business woman and founder of Mary Kay Cosmetics said, “Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important’. Never forget this message when working with people.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; line-height: 18pt; margin: 0in 0in 12pt;"><span style="color: #333333; font-size: 14pt;">What next step will you take, to build your best self?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; line-height: 18pt; margin: 0in 0in 12pt;"><span style="color: #333333; font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;"> </span></b></p><p style="font-family: "Times New Roman", serif; line-height: 18pt; margin: 0in 0in 12pt;"><span style="color: #333333; font-size: 14pt;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline at:<span class="apple-converted-space"> </span></span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="color: #610000; font-size: 14pt;">mfrankviola@gmail.com</span></a><span style="color: #333333; font-size: 14pt;"><o:p></o:p></span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-89970189037561486722022-09-12T11:23:00.000-04:002022-09-12T11:23:18.108-04:00WILL THE REAL LEADERS STEP UP?  by Madeline Frank, Ph.D.<h2 style="background-image: url("none"); border: 0px; color: #333333; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 20px; font-variant-east-asian: normal; font-variant-ligatures: normal; font-variant-position: normal; font-weight: normal; letter-spacing: 1px; line-height: 20px; margin: 0px 0px 30px; padding: 0px; text-transform: uppercase;"><span style="caret-color: rgb(85, 85, 85); color: #555555; font-size: 16px; text-align: justify;"><br /></span></h2><h2 style="background-image: url("none"); border: 0px; color: #333333; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 20px; font-variant-east-asian: normal; font-variant-ligatures: normal; font-variant-position: normal; font-weight: normal; letter-spacing: 1px; line-height: 20px; margin: 0px 0px 30px; padding: 0px; text-transform: uppercase;"><br /></h2><div class="entry" style="border: 0px; margin: 0px; padding: 0px 0px 20px; text-align: justify;"><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><span style="color: #555555; font-family: Helvetica;">Real leaders are builders. They build relationships, build bridges, and make others stronger! The most recognized and acclaimed leaders realize the importance of effective communication and how that skill set is a corner stone for "tuning In" to their team member's needs, as well as the desires of their customers.</span></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><span style="color: #555555; font-family: Helvetica;">How</span><span face="OpenSansRegular, Helvetica, Arial, sans-serif" style="color: #555555;"><span style="caret-color: rgb(85, 85, 85);"> do great leaders and communicators tap into the greatness of others? They master the art of</span></span><em style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px;"> being interested</em><span face="OpenSansRegular, Helvetica, Arial, sans-serif" style="color: #555555;"><span style="caret-color: rgb(85, 85, 85);">. Everyone loves to talk about themselves. </span></span><em style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px;">A great leader will inquire before they inspire</em><span face="OpenSansRegular, Helvetica, Arial, sans-serif" style="color: #555555;"><span style="caret-color: rgb(85, 85, 85);">. This is the “buy in” necessary for credibility. </span></span></p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Have you noticed when you give a person an honest sincere compliment they light up with huge smiles of happiness? They glow!</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Conversely, constant criticism produces more mistakes and a poor morale. </p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Gordon Tredgold’s secret to empowering others: <em style="border: 0px; margin: 0px; padding: 0px;">“Everything we do as leaders is magnified. Every compliment, nod of approval, and encouraging word is amplified and has the ability to inspire and drive our teams forward. This is a fantastic creative power that enables us to move mountains and accomplish lofty targets. On the flip side, any negative feedback, no matter how trivial, is also amplified, such that even the smallest criticism can be felt like a stake through the heart.”</em></p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">He continues, “<em style="border: 0px; margin: 0px; padding: 0px;">So. imagine the impact of bigger criticisms and how much damage they can do, the stress that they create, which then goes on to hinder progress. The exact opposite of what we are trying to achieve. We need to be very careful how we wield this power, which is both creative but also dangerously destructive. As leaders, our goal is to create!”</em></p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">A friend of mine and my family always talked about “Decent human behavior.”</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Real leaders develop people to be the very best version of themselves. They realize that everyone is born with certain skills and limitations. Developing the best of the strengths and minimizing the limitations is essential for creating a culture that is committed to excellence. </p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Real leaders make their people stronger, build countries, build companies, build relationships and connect and communicate with others well!</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Real leaders like President Ronald Regan, Prime Minister Margaret Thatcher, Prime Minister Winston Churchill, Mahatma Gandhi, Martin Luther King were all able to paint a picture of what their audience was capable of. Whether they were marching in Selma, tearing down the Berlin Wall, or battling communism. </p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Great leaders like Lee Kwan Yew transformed Singapore from a tiny third world country into a first world economy by investing in education and empowering people. Roberto Goizueta led and transformed a floundering Coca Cola to world-wide market dominance. Alan Mulally led Boeing and Ford to success when all the “experts” said <em style="border: 0px; margin: 0px; padding: 0px;">it couldn’t be done</em>. Douglas Conant transformed Campbell’s Soup Company from near bankruptcy to the thriving business we all know today. </p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Great leaders also EXPECT adversity. It is not <em style="border: 0px; margin: 0px; padding: 0px;">if </em> you get knocked down…but when. Challenges and setbacks are woven into the fabric of a strong culture. <em style="border: 0px; margin: 0px; padding: 0px;">How </em>they choose to get back on track (or select a new track) is a crucial step in charting the course of your organization’s destiny. </p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">First Lady Lou Henry Hoover, helped begin the Girl Scouts, organized a women’s division in the National Amateur Athletic Federation (physical fitness for girls and women), WW1 when America entered the war she mobilized American women to help with food conservation. She began making Nationwide radio broadcasts to help inspire the women of that era so they could do more and be more. </p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">What can you do to grow your influence as a leader?</strong></p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">1) Focus on serving others. Show respect, inspire, motivate, and encourage others to be the best version of themselves. Give others feedback, not unnecessary criticism, to foster a culture of warmth and happiness within your organization. Remember, Real leaders develop people.</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">2) Ask questions about your team members and their families…and actually listen to the answers. Ask for your team members’ opinions and listen to their responses. Remind them that they are important to the company and are appreciated for their work.</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">3) Share your knowledge and resources openly. Don’t hesitate to give your team members opportunities to learn and grow.</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Dr. Albert Schweitzer said, “At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.”</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Real leaders share their gratitude with others! Real leaders are builders. They build relationships. They build bridges! They make others stronger! These leaders, these builders are the best communicators and build strong relationships and develop leaders.</p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;"></p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;"></p><p style="border: 0px; caret-color: rgb(85, 85, 85); color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; padding: 0px 0px 20px;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: <a href="mailto:mfrankviola@gmail.com" style="border: 0px; color: #c2223e; margin: 0px; padding: 0px;">mfrankviola@gmail.com</a></p></div><p><br class="Apple-interchange-newline" /></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-68893830741445907572022-08-03T20:43:00.000-04:002022-08-03T20:43:04.125-04:00CLEANLINESS IS NEXT TO… by Madeline Frank, Ph.D.<section style="border: 0px; caret-color: rgb(85, 85, 85); clear: both; color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; margin: 0px; overflow: hidden; padding: 40px 0px;"><article style="border: 0px; float: left; margin: 0px; padding: 0px; width: 580px;"><div class="post" id="post-563" style="border: 0px; margin: 0px 0px 20px; padding: 0px;"><h2 style="background-image: url("none"); border: 0px; color: #333333; font-size: 18px; font-variant-east-asian: normal; font-variant-ligatures: normal; font-variant-position: normal; font-weight: normal; letter-spacing: 1px; line-height: 18px; margin: 0px 0px 30px; padding: 0px; text-transform: uppercase;"></h2><div class="entry" style="border: 0px; margin: 0px; padding: 0px 0px 20px; text-align: justify;"><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">RAISE YOUR HAND IF YOU HAVE HEARD the EXPRESSION “CLEANLINESS IS NEXT to Godliness”?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">In the bible it talks about washing hands and feet and about cleanliness, to keep from getting sick from different diseases! It is paramount to your health and safety! Cleanliness makes all the difference in the world! It saves lives!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"> With Covid, have conditions improved or not?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Get ready, you and I, are going on an adventure to hear top leaders /CEOs speak about their expertise at a two day Conference in your favorite City in America !</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Pack your suit cases, bring your business casual clothes, and a jacket or sweater as the Conference Hall has a really cold AC unit in it! We are staying in a fancy hotel! </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Our first stop is going to the airport and getting checked in. We arrive 2 hours early as we have to go to check in and go through inspection. The line moves in an orderly manner, not 6 feet apart. Many are not wearing their masks, we are wearing our masks.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">You and I stand in line for Delta Air Lines. We show our tickets and our drivers licenses to a clean well-dressed smiling Delta associate. They are nice and helpful! Their counters are clean. Looks like they used their Lysol!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Then you and I travel to the inspection gate, take off our shoes, put our computers, and other things in the trays to go through x-ray. I put through my fiddle, and computer and purse, and one of the inspectors as he’s having me hold up my arms over my head to have me stand in the machine says “he used to play the trombone!”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">I ask “do you still play”? He says, “I still have my horn and my children play in the school band, I’m thinking about playing again. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">I say there are several amateur groups you might enjoy warming up your instrument! He smiles and says maybe!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We put on our shoes, grab our things, and head over to the Delta gate to wait for our airplane!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It’s finally our turn to board the plane. We are checked in with a smile and go to our seats put our bags and fiddle in the overhead department and sit down. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Half the airplane is wearing masks. We wear our masks. There is a new outbreak of Covid on the local news. The plane is full. No 6 foot apart here! </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">You and I notice this Delta plane is nice and clean. The fold down trays too! They know what to do with their Lysol spray!</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"> After an hour an half of travel our steward and stewardess bring sealed packages of peanuts, cookies, and hot and cold drinks.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We arrive 2 hours later safely and gather our things from the overhead bin, in my case my fiddle and purse and walk off the airplane with a big smile on our faces. We go to grab our luggage and find a taxi to go to the fancy hotel.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">As we are traveling to the hotel, I ask you if “you remembered to bring your Lysol spray or Lysol wipes with you?” You say you forgot to bring them! </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">You ask me if I remembered them?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“I hang my head down and say I forgot them too!” </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We arrived at the hotel. The hotel clerk, who is dressed neatly in a pressed suit hands us our keys after we show him our reservations and our drivers licenses. His counter is clean, he smiles and says you and I are on the ninth floor. We say we are here for the conference and he points down the hall.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We step into the elevator and notice there is “Not a speck of dust in it”!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We take the elevator to the 9<sup style="border: 0px; margin: 0px; padding: 0px;">th</sup> floor.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">You and I decide to check out both rooms for cleanliness!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Our first stop was to check the first bathroom. On the right wall by the mirror there is a sign that says,</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;"> “This hotel room is <u>cleaned entirely</u> by Lysol Disinfectant Spray. For your protection!”</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Imagine our surprise at looking at the dirty counters and floors being filthy</strong>! </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">You and I instantly begin taking tissues out of the Kleenex box, putting soap and water on them and started cleaning!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">The house keeping department must have thought putting the <strong style="border: 0px; margin: 0px; padding: 0px;">sign up would <u>magically -like Waving a Wand</u> -make the dirt go away! </strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“<strong style="border: 0px; margin: 0px; padding: 0px;">They forgot about the elbow grease!” </strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It’s “brilliant” instead of cleaning the room they put a sign up saying these rooms were cleaned by Lysol. So much for “Cleanliness is next to G-dliness “ here!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Next, You and I look at the kitchen area with the dirty counters, microwave and refrigerator. You and I look at each other and go back to the bathroom for tissues water and soap to scrub the area. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;"><u>We then notice a small sign on the wall in the kitchen area. </u></strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">“If you would like your room cleaned call housekeeping at anytime during your stay by using the phone in the room. We look forward to serving you!”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"> We look at each other and laugh!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We go running over to the phone. You reach for it first and notice it is filthy!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">I say, hold on and I will grab the tissues, soap, and water to clean it!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">I rush once again to get tissues, water and soap to clean it!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">After cleaning the phone, I take out my small bottle of hand sanitizer pour some on my hands, and offer you the hand sanitizer too!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We start to laugh !</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">At this point -You and I are afraid to say anything as it could always get worse!!!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">This place reminds me of MUTINY ON the Bounty!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">I then shared my childhood with you: As a child of 3 or 4 years of age , I remember cleaning up dishes and other areas of our home. I was the second of 4 children. Our Father, a medical doctor, a surgeon believed that the kitchen and bathrooms had to be absolutely clean! </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">For example, when you wash dishes, silverware, pots and pans with a sponge, soap, and hot water, all the dirt had to come off! After cleaning everything, you put the utensils, plates, cups, pots and pans in the dishwasher to be sterilized. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">From my Father I learned cleanliness, discipline, and accountability!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">What did your Father or Mother teach you?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Side Note:</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Let’s face it! When you are on a hospital operating table don’t you want it to be absolutely clean?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Don’t you want all the surgical instruments to be sterilized?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Don’t you want all the conditions to be right for success?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">How about a dirty hotel room?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Shouldn’t the hotel staff be held accountable?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It’s a mad, mad world!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We have Covid and people still will not face up, step up, and do their job!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It’s so frightening, it’s funny!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Next, we check out the Bedroom area. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We pulled back the blanket and notice the rough burlap sheets in this fancy hotel room!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">The bedding reminded me of another rough set of burlap sheets. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">My husband and I discovered them for the first time in our hotel room at the City hotel in Chur’s, Switzerland. Our orchestra members were all staying at this budget hotel. I was performing with this Chamber Orchestra in 4 European countries, (Germany, Austria, Switzerland, Belgium for 5 weeks! My husband came with me as he had never been out of the U.S. before. We lived on my salary! This was also a time of drinking sealed bottled water for our health and safety!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">That night we remained in our clothes for our protection!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Do you remember any experiences like this in your travels?</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We check your room and it has the same signs in the bathroom and the kitchen area with the dirty counters and floors ,the dirty phone, and burlap sheets.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It’s like a Mirror image of my room!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It can always be worse!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">If you call them ,they may bring a bucket of dirt and put it on the floor in the living room area!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Lysol does help clean the dirt and filth if…. “You use it with “Elbow Grease!”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">The next morning at 6:30am, you and I meet in the hotel restaurant to go to breakfast with our masks in place just to enter and get our food. We go immediately to the omelet station where a Chef in a clean white hat and white uniform has several pans out and he is making omelets. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">You ask him does he enjoy cooking and how long has he worked here? He says, with a smile, “I really enjoy cooking and I have worked here for 6 months!” He asks us, “Where are you from?”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">(Hot food is the safest thing to eat!!!!)</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">He cooked up our hot omelets and they looked delicious!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Then we walked over to the wooden tables. You and I notice the dirty, sticky, greasy wooden tables with left over food on them.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Here we go again!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">I imagine putting on my pink cleaning gloves to clean this mess up!!!!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We waved to a waiter standing in the corner and motion for him to come over! He refused to come over.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">It was as if he was a potted plant and he was holding an invisible sign that said, “Eat the Hot Food for your safety”!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">We get several clean paper napkins to put down on the table. We also brought over silverware wrapped up and brought over hot tea, hot coffee and our hot omelets. </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">After eating our breakfast we went to the conference ballroom where they had many large round tables that held 10 people per table. Each table had a clean black table cloth on the table with “3 to 5” sets of work books and pens. This allowed plenty of space between each person at the table.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">The speakers were exceptional and you and I took many notes and learned many new ways to help our companies thrive during these difficult times.</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">A Business Trip of Contrasts:</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Our Delta airplane was spotless. The cab was really nicely cleaned. Our cab driver took good care of his cab! The hotel was filthy. For the Magic wand to work, “Elbow Grease is Necessary”. Remember you can’t control everything! </p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;"><u>On a side note</u></strong>, my Father told me when he was 12 years old he was working in the Men’s shoe department in his Grandmother’s store and he had to help his customers try on shoes. He said, “The people had not washed!”</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Maybe it was hard to find soap and water in those days!</p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">When I was growing up we didn’t have any money but we sure had a lot of soap and water to wash with!</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;">Anyway, my Father<strong style="border: 0px; margin: 0px; padding: 0px;"> said he decided there and then that he had to go to college to become an engineer or a medical doctor. He did not want to spend his life waiting on people who never washed or bathed!</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">What lessons did your Father or Mother teach you?</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">“Cleanliness is next to Godliness” It is as true today as in ancient times of the Bible! </strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;"><u>What three things can you do to protect your family when traveling?</u></strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">1)Have a 2ounce bottle of hand sanitizer with you.</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">2) In your car leave a container of hand sanitizer</strong>, <strong style="border: 0px; margin: 0px; padding: 0px;">a can of Lysol spray or a package of </strong>Lysol wipes,<strong style="border: 0px; margin: 0px; padding: 0px;"> band aids, and antiseptic for emergencies.</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">3) In your suit case bring bar to one or two bars of soap, Lysol wipes, hand sanitizer , and a roll of toilet paper. It never hurts to be prepared.</strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Cleanliness is Next to Godliness! </strong></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><strong style="border: 0px; margin: 0px; padding: 0px;"><br /></strong></p><p style="caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; line-height: 18pt; margin: 0in 0in 12pt; text-align: start;"><span style="color: #333333; font-family: "Avenir Next", sans-serif; font-size: 11pt;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at:<span class="apple-converted-space"> </span></span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="color: #610000; font-family: "Avenir Next", sans-serif; font-size: 11pt;">mfrankviola@gmail.com</span></a><span style="color: #333333; font-family: "Avenir Next", sans-serif; font-size: 11pt;"><o:p></o:p></span></p><p style="border: 0px; margin: 0px; padding: 0px 0px 20px;"><span style="color: #333333; font-family: "Avenir Next", sans-serif; font-size: 9pt; text-align: start;"><br /><br /></span><span style="caret-color: rgb(0, 0, 0); color: black; font-family: -webkit-standard; font-size: medium; text-align: start;"></span></p></div></div></article><p style="caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; line-height: 18pt; margin: 0in 0in 12pt;"><br /></p><span style="color: #333333; font-family: "Avenir Next", sans-serif; font-size: 9pt;"><br /><br /></span><span style="caret-color: rgb(0, 0, 0); color: black; font-family: -webkit-standard; font-size: medium;"></span><p style="caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; line-height: 18pt; margin: 0in 0in 12pt;"></p><span style="color: #333333; font-family: "Avenir Next", sans-serif; font-size: 9pt;"><br /></span><span style="caret-color: rgb(0, 0, 0); color: black; font-family: -webkit-standard; font-size: medium;"></span></section><div style="border: 0px; caret-color: rgb(85, 85, 85); clear: both; color: #555555; font-family: OpenSansRegular, Helvetica, Arial, sans-serif; font-size: 16px; height: 20px; margin: 0px; padding: 0px;"> </div>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-12054391706481991412022-07-03T21:57:00.000-04:002022-07-03T21:57:56.796-04:00“Loose Lips Sink Ships” Is Still True Today by Madeline Frank, Ph.D.<p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">During WWII, a poster had a picture of an American ship being torpedoed by a German U-boat!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Underneath the picture were the words “Loose Lips Sink Ships”.</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Several other posters proclaimed “Careless Talk: Somebody Blabbed Button Your lips: A careless word…A needless sinking.”</span><span style="font-family: Helvetica; font-size: 14pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 14pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">A young Charles Apgar was constantly tinkering with and inventing new gadgets. One was a cone-shaped megaphone. The other was a recording device that allowed morse code to be recorded on wax cylinders. </span><span style="font-family: Helvetica; font-size: 14pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 14pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;">Here’s the story:</span></b><span style="font-family: Helvetica; font-size: 14pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Suppose someone you knew was talking to a friend about American ship movements and another person walked by and heard them. That person, who was eavesdropping, was really a spy and sent what he or she heard through a Radio Station to the German High Command during WWII.</span><span style="font-family: Helvetica; font-size: 14pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">An American ship was sunk by a U-boat instantly…...</span><span style="font-family: Helvetica; font-size: 14pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;"> </span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;">Unless</span></b><span style="font-size: 14pt;">, the Wireless Wizard intervened:</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Charles Apgar </span><span style="color: #333333; font-size: 14pt;">called the <b>“Wireless Wizard” in 1915 developed, owned and operated</b> in his basement “one of the most powerful radio receiving sets in the country.” In 1915 he translated and recorded coded messages sent from the German radio station in Sayville, Long Island “relaying vital sailing dates of U.S. Convoys to the German high command” and each morning he sent the messages to the American Secret Service.</span><span style="font-family: Helvetica; font-size: 14pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 14pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="color: #333333;"> </span><span style="color: #333333; font-size: 14pt;">“Thanks to his work U-boats stopped sinking Allied ships, and the German wireless operator was sent to Federal Prison at Atlanta ” ( Apel, 2003, pp.11-13). At the age of 75, during WWII Charles sent the “call to arms” to 55,000 radio operators in the U.S. describing the “German Spies fifth column activities a thousand times more perilous than in 1915 ” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="color: #333333; font-size: 14pt;">Charles Apgar (June 28, 1865-August 17, 1950) was a scientist who built a telescope, wrote scientific papers on Astronomy, was a lifelong pianist, inventor of “ampliphone circuit which amplified even the smallest noises so as to make them easier to record. He also invented the paper cone loudspeaker” used in radios today (Apgar, C ,Wikipedia, 2008, p.1).Charles Apgar was the father of Virginia Apgar, M.D. To read more on Charles Apgar, hero of WW1 & WW11.</span><span style="font-size: 14pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><a href="https://www.madelinefrankviola.com/madelines-monthly-article-musical-tips-august-2008/" style="color: #954f72;">https://www.madelinefrankviola.com/madelines-monthly-article-musical-tips-august-2008/</a><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;"> </span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;">How gossip can kill relationships!</span></b><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Many years ago, I went to visit my grandfather’s Real Estate office when I was a child of 7 or 8. Another person in Grandfather’s office came in and said “nasty things about someone my grandfather knew."</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Grandfather said to him, “He speaks well of you! If you can’t say anything nice don’t say anything at all!"</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Grandfather’s words of wisdom have lasted a lifetime. Every newspaper, television news show, radio show, destroys people’s lives every day! Gossip kills, and destroys lives! “Loose lips do Destroy……..”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Close your lips! “If you can’t say anything nice, don’t say anything at all!” </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Gossip is the reason so many relationships and reputations are destroyed! Gossip kills relationships! It can start wars! <o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;">On the other side of the coin, how can you build strong relationships!<o:p></o:p></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Start by giving an honest simple sincere compliment within a few seconds of meeting someone! For example, what a beautiful blouse you are wearing or that outfit is stunning on you! What a wonderful mustache or what a wonderful hat you are wearing. Are you from Texas? People will smile at you! Try it!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Honest sincere compliments begin new relationships!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="font-size: 14pt;"> Another example how gossip destroys jobs and relationships:<o:p></o:p></span></b></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Many years ago, at a College I was teaching at, the head of the College was lied about by someone wanting his job. Like mud sticking to your shoes, dirt sticks too!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">No matter how many teachers wrote what an honorable person he was, the bad apple was believed! Gossip kills relationships and destroys reputations. Don’t Gossip!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Charlie Tremendous Jones and Daniel R. Ledwith said, “Look for good instead of problems. One of the cardinal laws of personal relationships is this: people thrive under praise and deteriorate under criticism.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“It is biblical. “It is foolish to belittle a neighbor; a person with good sense remains silent”</span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“Some people make cutting remarks, but words of the wise bring healing.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“Gentle words bring life and health; a deceitful tongue crushes the spirit.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">“Those who love to talk will experience the consequences, for the tongue can kill or nourish life.”</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"><br /></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Jones and Ledwith continue, “If we want to be exceptional in our relationships, we have to master this basic principle: People thrive under praise and deteriorate under criticism. Look for the good in others and praise it. Praise it often. Praise it sincerely. Nothing motivates a person more to respond to you than honest praise. Nothing brings up our defensiveness faster than criticism.” (Jones and Ledwith, “<i>Forgiveness Is Tremendous</i>”. p.125)<o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-family: Helvetica; font-size: 9pt;"> </span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Instead be a good finder, a person who lifts others up, building honest reputations!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;">Don’t be a mud slinger!</span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span><span style="font-family: Helvetica; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 12pt;"><o:p> </o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p style="font-family: "Times New Roman", serif; line-height: 18pt; margin: 0in 0in 12pt;"><span style="color: #333333;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline at:<span class="apple-converted-space"> </span></span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="color: #610000;">mfrankviola@gmail.com</span></a><span style="color: #333333;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="color: #333333;"><br /><br /><br /></span><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: 14pt;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><span style="font-size: medium;"> </span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-56034569843987796172022-06-08T21:48:00.000-04:002022-06-08T21:48:33.830-04:00Trail Blazers and Time Keepers by Madeline Frank, Ph.D.<p class="MsoNormal" style="font-family: "Times New Roman", serif; line-height: 14.55pt; margin: 0in 0in 6pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">What do Horseback, Railroads, Steam Boats, Telegraphs and Wagon Trains have in common?<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">How it all began.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">The new technological revolution of trains, steamboats, telegraphs, canals, and stagecoaches created more interconnected communities and economies. The demand grew for a safer and secure way to send payments, and a need for reliable places to obtain money, especially while traveling. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In the early 1940s, Henry Wells and William Fargo were both involved in the shipping business.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Henry Wells:</b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> Henry Wells grew up working on the family farm. He was the third of four children. At 16, he was apprenticed to a tanner and shoemaker. He began working as a freight agent in 1836 on the Erie Canal. Then he worked for Harnden Express Company, a messenger service that traveled by railway from Boston to New York. They safely and responsibly transported money and other valuable items by railway. First the messengers carried the valuable items by carpetbags and then trunks. Henry Wells suggested to William F. Hamden “that service could be expanded west of Buffalo, New York.” Hamden encouraged Wells to begin a business of his own. Henry Wells in 1841, formed Wells & Company, with partner Crawford Livingston. They competed in the express business with the United States Post Office by “carrying mail at less than the government rate.<sup>”</sup><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><sup><br /></sup></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Side note:</b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> Henry Wells growing up, faced his biggest challenge “coping with a severe stutter.” He worked with a speech therapist in Rochester, New York in 1824. “Taking what he learned from the therapist and integrating his own methods, Wells traveled to several cities to help others with speech impediments. Despite his best efforts, his stutter remained pronounced. Wells later joked, “I cured everybody but myself.” <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“His difficulty speaking never kept him from making friends, though, and his energy, outgoingness, and friendships formed the foundation of many of his business endeavors.” (Article: “The men who founded Wells Fargo”.)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>William Fargo:</b> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">William Fargo, the oldest of 12 children, went to work at 13 years of age delivering mail by horseback for “over a 30-mile area”. Later working “in the grocery business, as a baker, and in a village inn.” Fargo in 1841 “became the first freight agent at Auburn for the Auburn & Syracuse Railroad, and his excellent performance led Henry Wells to employ him as an express messenger the next year.” (Wikipedia William Fargo)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>American Express Company:</b> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">By 1850, Henry Wells (Wells & Co.), William G. Fargo (Livingston, Fargo & Co.), and John Warren Butterfield (Wells, Butterfield & Co.) successor of Butterfield, Wasson, & Company began American Express Company with $150,000. Today, May 17, 2022, that $150,000 in 1850 would be equal to $5,559,788.46.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">They initially began their company in New York City by the Hudson River and Long Island Sound. They shipped their goods by larger ships and barges and “made agreements to use” the railway in New York and in the Midwest. (<i>Wikipedia American Express</i>)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Henry Wells was American Expresses first president and William Fargo its vice present. When Henry Wells and William Fargo saw a need they filled it!<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>How American Express Travelers <i>Cheques </i>(originally spelled) were invented in 1891:</b><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">When J.C. Fargo, President of American Express, the brother of deceased William Fargo founder of American Express, was visiting Europe between 1880 and 1890 with “letters of credit”. He “found it difficult to obtain cash anywhere except in major cities.” He returned frustrated and infuriated.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">“Fargo went to Marcellus Flemming Berry and asked him to create a better solution than the “letter of credit”. In 1891, Berry launched the American Express Traveler’s Cheque “in denominations of $10, $20, $50, and $100.” American Express established itself as an international company by inventing the “Traveler’s Cheques”. (<i>Wikipedia American Express</i>)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Wells Fargo:</b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> In 1852, Henry Wells and William Fargo began a new venture during the gold rush. They opened Wells Fargo in “their first West Coast office in San Francisco” making it “into a national company” shortly after founding it. Overnight they followed their “customers into the mining camps and settlements” providing “banking services, transporting gold, mail and other goods, and passengers securely.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Innovations:</b> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> Today, June 8, 2022, we use the internet to immediately send a message and encrypt the message if it is sensitive information. The person receiving this message will have to get the code to get in.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> First Telegraph:</b> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In the 1850s, “Americans used another network of electrical wires to communicate — the telegraph. It operated by transmitting electrical signals along a wire using Morse code, a messaging method created by Samuel F. B. Morse of using recognizable patterns to represent alphabetical letters. Instead of sending a physical letter to another town by horse or train, a message sent by telegraph could travel instantaneously.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In 1853 the first telegraph wires were connected between several cities in California. “Wells Fargo reportedly sent one of the first messages along the newly strung wires. The company’s agent in Marysville reported to the Sacramento office: Marysville, Oct. 18, 8 o’clock, A.M. I sent a messenger down to-day with treasure. Look out for him. W. B. Roberts.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">The next day managers at Wells Fargo saw their telegraph message published in the local Sacramento newspaper. They learned the hard way that the telegraph was a “quick but unsecured communication.” Wells Fargo then developed an “encryption using secret codes” to send gibberish scrambled messages. They decoded the messages with a “cipher book” which was changed frequently and kept under “lock and key.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Wells Fargo by telegraph was now able to “instantaneous communication between cities.” The telegraph could send secure messages, encrypted, to report fires, robberies shipments of money, and deliveries. It was a new tool for its customers to send money and valuables faster and safer.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In the United States Henry Wells “built the earliest commercial telegraph lines.” He was working for a cheaper mail delivery service. As an advocate for the education of women “he founded Wells College for Women in Aurora, New York in 1868.” <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">By1858, their Stage Coaches were bright red with gold lettering and gold wheels. When they rolled into town they brought excitement to the day, arriving with visitors<b>, </b>mail, news, money, and other goods. “Wells Fargo Wagon song” from the movie, “The Music Man” (1962). According to the Wells Fargo Wagon song they brought food, bath tubs, chairs, dishes, double boiler, and other items. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">From 1870 to 1872, William G. Fargo, “a skilled manager”, served as President of Wells, Fargo & Company and from 1868 to 1881 as President of American Express Company. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>21<sup>st</sup> Century Wells Fargo innovations: </b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> Henry Wells and William G. Fargo over 166 years ago joined “together to provide banking and express services to western pioneers.” Their red Wells Fargo stagecoach has endured “as a symbol of the opportunity, innovation, and perseverance”. Wells Fargo in the 21<sup>st</sup> century was “the first bank to offer secure account access to internet banking customers in 1995”, and allowed “mobile and online customers to manage their financial lives from a single location on their phones, tablets, or computers.” (<i>Wells Fargo Wagon History</i>)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">When Henry Wells and William Fargo saw a need they filled it!<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Richard Sears:</b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b> </b>In 1886, Richard Sears, a railroad station agent in Minneapolis, Minnesota, began selling gold watches at $14 apiece.<b> </b>A year later<b> </b>he opened up a shop with Alvah Roebuck, a watchmaker in Chicago. In 1895, Julius Rosenwald, investor, joined the company.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">They began a modest mail order business, selling watches and then started selling clothing, toys, household goods, and appliances. The rise of Sears embodied the rise of American consumerism in the 20th century. They recognized, early on, the growing opportunities that came with mass mail and electricity moving Westward. Their mail order catalogs became a staple in the mailbox of every farm and home across the country. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears also capitalized on the opportunity from the US Government with the Rural Free Delivery Act of 1896; essentially having the government underwrite the cost of mail and shipping delivery to their customers. They were incredibly lean and flexible. When the Great Depression arrived following the crash of 1929, Sears acknowledged the benefits of being thrifty. By the end of the Depression, the number of retail stores doubled. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears’ early catalogs advertised themselves as the<b> </b>“Cheapest Supply House on Earth” or “the Book of Bargains.” They sold medical and veterinary supplies, musical instruments, firearms, bicycles, sewing machines, baby buggies, clothing, household goods and other products.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Richard Sears’ motto was <i>“We Can’t Afford to Lose a Customer.”</i> He made sure that Sears stayed competitive in terms of price and value.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>What was the key to Sears early growth?</b><o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><br /></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> “It’s remarkable customer service. Sears’ simple, warm and customer-service-centered approach helped it stand out among mail-order competitors.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Innovations:</b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> In 1908 Sears catalog offered 447 different house design kits which included all the materials. The houses included “the grand “Magnolia” ($5,140 to $5,972) to the popular “Winona” ($744 to $1,998).” Sears house kits were advertised with the promise that “We will furnish all the material to build this [house design]. All the parts arrived (usually by train) precut and ready to assemble. From 1908 to 1940, Sears sold between 70,000 to 75,000 homes.”<b> (</b><i>History When the Sears Catalog Sold Everything from Houses to Hubcaps</i>)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears continued its expansion by opening stores. As more people began to own automobiles, “the mail-order boom in the United States slowed down.” Sears stayed successful by “<b>expanding consumer credit</b> with its “No Money Down” policy.”<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears in the 1920s launched Kenmore appliances brand and Craftsman tools. In 1931 they launched Allstate auto insurance. Through the Great Depression “Sears’ catalog, retail and factory profits totaled more than $12 million”, (in 2018 over $201 million). That year, 1931, was “the first-year retail sales outstripped catalog sales”.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Sears built its business on staples </b>like socks, underwear, towels and bedding, which helped keep sales going even during the Depression.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears retail stores had almost doubled by the late 1930s. By 1945 Sears “topped the $1 billion mark in sales for the first time.” At shopping malls Sears stores were the anchor. Before the holidays began, families circled items in the “Wish Book”. Sears remained strong with their Craftsman, Kenmore brands, and Allstate Insurance through the Great Depression.<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears began to decline in the 1990s challenged by stores such as, Target, Walmart, and Kmart. Also increased “dominance of e-commerce” took a toll on Sears. In 2018, retail giant Sears filed for bankruptcy after 132 years in business. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">What happened to Sears?<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Sears had become too big with too many stores and employees and its competition was thriftier and leaner in selling less products with less overhead for less money. They announced they “would close 142 unprofitable stores in the face of mounting competition from big-box stores and, of course, Amazon.com.” (<i>History When the Sears Catalog Sold Everything from Houses to Hubcaps</i>)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Jeff Bezos:</b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> In 1986, Bezos graduated from Princeton University with a degree in electrical engineering and computer science. His first job was working for Fitel, “a finch telecommunications start up , where he … built a network for international trade.” Then he “was promoted to head of development and director of customer service.” From 1988 to 1990 Bezos “transitioned into the banking industry when he became a product manager at Bankers Trust.” In 1990, “he joined D. E. Shaw & Company, a newly founded hedge fund with a strong emphasis on mathematical modeling.” He continued working at D. E. Shaw through 1994 when he became “D. E. Shaw’s fourth senior vice-president at age 30.” In 1995, Jeff Bezos’s began Amazon as a business on line as a bookseller shipping “books to all U.S. 50 states and 45 countries.” </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">The day Amazon went live online “billed itself as Earth’s Biggest Book Store”. His motto “get big fast.” At the beginning his advertising was “Word of Mouth”. As orders came in he would drive orders to the post office. (<i>Wikipedia Jeff Bezos</i>) </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"> <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Amazon’s milestones:</b> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Amazon by the end of 1996 was worth $15.7 million. Jeff Bezos in 1997 “took the company public with an initial public offering that raised $54 million.” <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b>Amazon’s continued innovation:</b> </p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In 1998, Amazon began selling music CDs, and by 1999 it added products including “toys, electronics and tools.” The company began in 2000, to introduce “a service allowing individual” sellers “and other outside merchants to sell their products alongside Amazon’s own items.” 2010 Amazon Studios began making movies and TV series. In 2015, they earned the Golden Globe. (<i>Transparent</i>)<i>. Later for “Manchester by the Sea”, “The Marvelous Mrs. Maisel” (Comedy Series). </i>By 2011, they were “selling more e-books than print books.” Amazon acquired several companies to its business Zappos and Whole Foods. By 2015, Amazon became “the world’s most valuable retailer” exceeding Walmart. Bezos on July 5, 2021 “stepped down as CEO of Amazon to focus on his aerospace company Blue Origin.” Bezos transitioned “to executive chairman of Amazon’s board.” (<i>History Amazon opened for Business</i>)<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">Today, May 17, 2022, Amazon sells books, food, vitamins, clothes, house hold items, furniture, computers, musical instruments, music, CDs, videos, DVDs, toys, and more. When Jeff Bezos saw a need he filled it! <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">In a few minutes on the internet you can look up what you need and have it delivered to your door by the dark blue Amazon van with the Amazon Prime log on the sides. It is always an exciting moment when a package arrives at our house from Amazon. <o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">American Express, Wells Fargo Bank, and Amazon are getting stronger every day and continue to innovate, evolve, and change to help others! It’s all about excellent customer service that keeps on giving, shedding any excess that is not needed, and staying lean and flexible!<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;">How is the innovation and customer service at your business?<o:p></o:p></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><br /></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; line-height: 18pt; margin: 0in 0in 0.0001pt;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: <a href="mailto:mfrankviola@gmail.com"><span style="color: #416ed2;">mfrankviola@gmail.com</span></a><o:p></o:p></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt;"><b><span style="color: #434343; font-size: 14pt;"> </span></b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-6586296004734968982022-05-12T00:13:00.000-04:002022-05-12T00:13:58.301-04:00What Do A Horse and An Apple Have In Common? by Madeline Frank, Ph.D.<p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">How to keep your customers happy.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">How is the customer service at your business? Are your associates well- trained and do they work as a team? Are they knowledgeable and eager to share the information on their products?</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">For the past several decades, I’ve been a musician playing the violin and viola throughout the world. If you are not familiar with the anatomy of the bow, there are a series of horse hairs that are strung on either end of the bow, and when they glide across the strings, a beautiful sound (hopefully!) is produced.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">The hair on the bow is horse hair from the long mane of a horse. It does not hurt the horse. It’s like having a haircut.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">After playing many rehearsals and concerts the bow needs to be rehaired so it will continue to pull out beautiful sounds on the violin or viola.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">The other day, I tried a new music shop to have my viola bow rehaired.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">I told a young woman behind the counter what a fantastic shop it was and how impressed I was. She grabbed a laminated sheet of paper with 3 price levels on it for rehairing bows.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">Before I could ask a question, a man approached, picked up my bow, looked it over, then held it up to the wall to see if the bow was warped or straight. He whispered to the young woman standard rehair violin bow.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">He never said hello, introduced himself, and never smiled. He just walked away.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">The young woman said it would be several days.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">“Will you pay for it now?” she asked.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">“No, I’ll pay when I pick it up”.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">My expectations were deflated, as I thought I had found a place to entrust my extensive instrument collection to.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">If the gentleman in there was the owner or manager, it’s apparent why the level of service was lackluster. Great people do not work for pretty good people.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">If you are a leader, manager, or a person of influence; you understand that more is <em style="background-position: 0px 0px; border: 0px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">caught </em>than <em style="background-position: 0px 0px; border: 0px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">taught. </em>If I was treated right, I would have trusted them with my best bows and paid the extra money. But they blew it.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">What are you doing at your business to ensure that you are creating a customer experience that you can’t wait to tell your friends, neighbors, and relatives all about?</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">A few years ago, I went with my husband to the Apple Store to pick up my Mac computer that we had ordered online from Apple. The computer was very heavy and it was a long walk from the Apple Store to where we parked.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">The Apple Associate, Joe, with a smile, brought out a cart, and put our heavy new Mac on the cart. He enthusiastically walked with us several blocks to the parking lot</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">and congratulated us on our new Mac. We thanked him for helping us on our walk to our car.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">He gently laid the new Mac in our trunk with the care that a new mother shows when securing her baby in the car seat. He said it was his <em style="background-position: 0px 0px; border: 0px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">responsibility</em> to get it safely in our car! This associate went above and beyond what we expected of him. Most people who have had the pleasure of visiting an Apple Store understand that the <em style="background-position: 0px 0px; border: 0px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">exceptional is expected</em>.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">How is the customer service at your business? Are your associates knowledgeable, and eager to help their customers? Do your associates work together as a team?</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">Great service isn’t exclusive to the retail or hospitality industry.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">It’s all about having a good experience!</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;">Be just like the Apple Store and make sure your employees are knowledgeable, well trained, and show they care and want to help their customers so your business will flourish during good and bad times.</p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;"><br /></p><p style="background-position: 0px 0px; border: 0px; caret-color: rgb(51, 51, 51); color: #333333; font-family: Arial; font-size: 14px; margin: 0px 0px 15px; outline: 0px; overflow-wrap: break-word; padding: 0px; vertical-align: baseline;"><br /></p><p style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a speaker or virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com" style="color: #954f72;"><span style="border: 1pt none windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a><span style="color: #555555; font-family: Helvetica;"> <o:p></o:p></span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-19671627618625405912022-04-06T12:23:00.000-04:002022-04-06T12:23:51.129-04:0010,000 Steps For Soup by Madeline Frank, Ph.D.<p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: black; font-family: Helvetica;">Many of you, on a cold winter day, have enjoyed a hot bowl of soup. Maybe the soup you were having was from Campbell’s Soup.</span><o:p></o:p></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><o:p> </o:p></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">In 2001, Campbell’s Soup Company stock prices had fallen and performance had hit rock bottom. In order to survive, they hired Douglas Conant as the new President and CEO. Within a few days, he realized that the company had an extremely toxic culture. Great people were leaving the company in droves. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">He observed, “You can’t expect a company to perform at high levels unless people are personally engaged. And they won’t be personally engaged unless they believe their leader is personally engaged in trying to make their lives better.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">How did Doug Conant turn around Campbell’s Soup Company?<span class="apple-converted-space"> <o:p></o:p></span></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">He vowed to flip the culture from a “top down” leadership style to an inverted pyramid where the people inside of the company were the most important asset. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">When he walked through the door for the first time, he observed the rusty barbed wire surrounding the corporate headquarters and a large level of distrust. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">As a part of “The Campbell Promise”, Conant promised to treat everyone with respect and dignity. At the heart of the pledge was a guarantee that he would conduct himself with integrity and honor.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">He realized that at the root of a toxic company culture is toxic leadership. During his first 3 years as CEO, he replaced 300 out of the 350 leaders within the company. This was unheard of in the retail industry. 150 were promoted from within and 150 were hired from outside. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">What does “Leading with civility mean?” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">It means <em><span style="border: 1pt none windowtext; font-family: Helvetica; padding: 0in;">acknowledging people’s contributions, listening better, respecting others’ time, and making people feel valued</span></em>.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Conant wore a pedometer on his belt, put on a pair of walking shoes, and in headquarters buildings in New Jersey, at a production plant in Europe and in Asia. He interacted with as many employees as possible. His goal was to log 10,000 steps every day. <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">He engaged his team and asked questions.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">These encounters helped him stay informed with the goings on through the company, enabling him to personally connect with people at every level.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Each day, he also hand wrote 20 notes to his employees celebrating their successes and contributions.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Doug Conant said, “I was trained to find the busted number in a spreadsheet and identify things that are going wrong.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">He continued, “Most cultures don’t do a good job celebrating contributions. So, I developed the practice of writing notes to our employees. Over 10 years, it amounted to more than 30,000 notes, and we had only 20,000 employees. Wherever, I’d go in the world, in employee cubicles you’d find my handwritten notes posted in their bulletin boards.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">His hand-written notes were “treasured more than an email message.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Once the culture started turning around, Campbell’s Soup became a breeding ground for innovation. Whether it was the “rolling can gravity feeding shelving …clearly labeled soup…..retail display racks found in stores worldwide; or the concept of making a soup that would work in a microwave oven…The magic was on the inside.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">By 2009, Doug Conant’s “Change-friendly leadership”, at Campbell’s Soup Company had outperformed “the S&P Food Group and the S&P 500. Sales and earnings were on the upswing, employee engagement was at world class levels.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Conant called his “daily interactions he had with employees, “touchpoints.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">“Listen, Frame, Advance.” His “3 Step Touchpoints”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">How did he start?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Ask the question, “How can I help?”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -.25in;"><!--[if !supportLists]--><span style="color: #555555; font-family: Helvetica; mso-bidi-font-family: Helvetica; mso-fareast-font-family: Helvetica;"><span style="mso-list: Ignore;">1)<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: #555555; font-family: Helvetica;">“Listening intently helps you figure out what is really going on and what others need from you.” It demonstrates that you really care.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt 0.5in; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -.25in;"><!--[if !supportLists]--><span style="color: #555555; font-family: Helvetica; mso-bidi-font-family: Helvetica; mso-fareast-font-family: Helvetica;"><span style="mso-list: Ignore;">2)<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: #555555; font-family: Helvetica;">“Framing the issue ensures that everyone in the touchpoint has the same understanding of the issue.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt 0.25in; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -.25in;"><!--[if !supportLists]--><span style="color: #555555; font-family: Helvetica; mso-bidi-font-family: Helvetica; mso-fareast-font-family: Helvetica;"><span style="mso-list: Ignore;">3)<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><span style="color: #555555; font-family: Helvetica;">“Advancing the agenda means deciding what next step to take and who will take <span> </span>them.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"> “Listen- Frame-Advance triad changes the communication dynamic from “It’s all about me” to “It’s all about us because we are in this together.” <o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">As you practice Doug Conant’s 3 Step Touchpoints you will be better at “helping your employees feel listened to, respected and valued.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Remember it all began with changing the toxic culture to one of “Civility and Respect”. Every year at Campbell’s, Doug Conant and his colleagues surveyed the organization to make sure leaders in the company were using the Campbell’s leadership model, with Inspire Trust at the center to increase engagement.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">If leaders fell short and “could not, or would not demonstrate their willingness to adapt their approach they were let go…..replacing those ;leaders with people committed to a more civil approach.”<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">How do you treat people?<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">You treat them with curtesy and respect, and ask them questions.<o:p></o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;"><o:p> </o:p></span></p><p style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: justify; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><span style="color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, speaker, business owner, teacher, conductor, and concert artist. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a video speaker contact Madeline at: mfrankviola@gmail.com<o:p></o:p></span></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p class="MsoNormal" style="-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; caret-color: rgb(0, 0, 0); color: black; font-family: "Times New Roman", serif; font-size: medium; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; margin: 0in 0in 0.0001pt; orphans: auto; text-align: start; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;"><b><span style="font-size: 14pt;"><o:p> </o:p></span></b></p><p><style class="WebKit-mso-list-quirks-style">
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</style></p><p class="MsoNormal" style="font-size: medium;"><b><span style="font-size: 14pt;"> </span></b></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-91755373218243630572022-03-01T06:47:00.000-05:002022-03-01T06:47:35.241-05:00A Teachers Teacher: An Interview with A Remarkable Teacher by Madeline Frank, Ph.D.<p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">I met Carmela Malkin-Kuhn over 25 years ago when our youngest son Eddie was in her Kindergarten class at the JCC. She greeted her students at the door with a smile on her face looking calm and serene.</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">You’ve heard the saying “I learned everything I need to know in my Kindergarten class”. In her class it was true! Through her motivation, encouragement, and inspiration she inspired our Eddie to have a true enjoyment of mathematics that all began in her class when he was 5 years old.</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Dr. Madeline Frank: “Where were you born and where did you grow up? Were your parents’ teachers, did they motivate and inspire you, and do you have any siblings?” </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Carmela Malkin -Kuhn<b>:</b></span><b><span style="font-family: "Times New Roman", serif; font-size: 9pt;"> </span></b><span style="font-family: "Times New Roman", serif; font-size: 14pt;">“I was born in Brooklyn, New York in the middle of a blizzard in 1956. My parents were not educators; however, they were wonderful storytellers and enjoyed telling us about their childhood, their love story and yes about us.”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Malkin-Kuhn: “I have one younger brother who from a very early age was my student.” </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">“Yes, even in my youngest years I wanted to be a teacher, so my parents purchased a blackboard for me and there I would hold lessons for my brother and his friends, of course, they never listened but I enjoyed being the teacher nevertheless.”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">“My mother and father encouraged us to get good educations but to always choose the career path that made us happy.” </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"> </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Dr. Frank: “What was your favorite subject in elementary, middle, school, and high school?”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Malkin-Kuhn: “My favorite subject has always been English/Literature. I was and still am an avid reader.”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Dr. Frank: “Did you have a favorite teacher in middle school, who inspired, encouraged, and motivated you? What was their name and what subject did they teach? </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Malkin-Kuhn: “In middle school I remember Mr. Mason who was an amazing English teacher, he brought all the books we read to life which nurtured my love of reading. The fact that I still remember his name and lessons is a testament to his teaching style.” </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Dr. Frank: “I know you "played the accordion for two years and love music.” Did your parents play musical instruments?”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Malkin-Kuhn: “In middle school we were encouraged to play an instrument, so I took up accordion, why? I have absolutely no clue except that my Dad had a friend who played the accordion and it looked easier than piano. I laugh because it sure wasn’t but I remember practicing often and becoming let’s say ok, never really mastering it, but enjoying the fact that I could play a song. Music was always a part of my life growing up. My Dad would love to sing to my mom and play the classics on our record player as well as all the “pop” music of that time. While no one really played musical instruments, music was always in the background growing up and that led to my lifelong enjoyment music. There are times when a classical piece of music allows me to sometimes focus and sometimes be perfectly still.” </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Dr. Frank: “What are you passionate about?” </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Malkin-Kuhn: “I am very passionate about carving out time for my family, my children and grandchildren mean the world to me. After that, it is being a part of early childhood education. Touching the lives of young children has enriched my life enormously. In fact, my good fortune lies in the fact that these tiny humans that entered our school from the age of 2 still seek me out when they are nearby.” </span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"> </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Dr. Frank: “How long have you been a teacher in JCC Preschool and what is your philosophy?”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Malkin-Kuhn: “I have been a part of the preschool now for over 25 years and honestly it has been the best. My philosophy has been to look at the whole child in every one of my students and find the key to unlock the mode in which they learn best. There is nothing I can find fault with in any child that has walked through our doors. Each one brings with them a plethora of interest in learning about the world around them. Music certainly is a must in the early childhood classroom, whether it is in the background or actively dancing to music and movement it certainly brings out the best melodies.”</span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 14pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><b><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Mrs. Carmela Malkin -Kuhn</span></b><span style="font-family: "Times New Roman", serif; font-size: 14pt;"> thank you for being a remarkable teacher who has encouraged, inspired, guided, and mentored students and teachers for over 25 years. </span><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 9pt;"> <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif; font-size: 9pt;"><br /></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 12pt;"><span style="font-family: "Times New Roman", serif;">Madeline Frank, Ph.D., is an </span><a href="http://amazon.com/"><span style="color: black; font-family: "Times New Roman", serif; text-decoration: none;">Amazon.com</span></a><span style="color: #333333; font-family: "Times New Roman", serif;"> Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com"><span style="color: #610000; font-family: "Times New Roman", serif;">mfrankviola@gmail.com</span></a><span style="font-family: "Times New Roman", serif;"><o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><span style="font-family: "Times New Roman", serif;"> <o:p></o:p></span></p><p class="MsoNormal" style="font-family: Calibri, sans-serif; margin: 0in 0in 0.0001pt;"><o:p> </o:p></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-8930228214550311812022-02-06T19:00:00.000-05:002022-02-06T19:00:31.472-05:00Lessons in Kindness from "Eat And Get The Hell Out" Diner by Madeline Frank, Ph.D.<p> At your business would you like your customers to keep coming back to buy from you?</p><p><span style="color: #555555; font-family: Helvetica; text-align: justify;">When my husband and I visit Kill Devil Hills, North Carolina our favorite place to eat is “Eat and Get the Hell Out”, Bob’s Grill. They serve breakfast and lunch. The service is excellent. Our waitress smiled, was courteous and attentive, asked what we wanted to order and very promptly we received it.</span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Their slogan “Eat and Get the Hell Out” was developed when local customers, “lollygagging locals” as they are called, enjoyed continuing to sit and talk when others were waiting to get in.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">It was a fun atmosphere that felt like home. The short time we were waiting for our meal we browsed the logo tee shirts with “Eat and Get the Hell Out”, with surf boards on looked at the clothing, hats, and mugs.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">What was so special about our experience at Bob’s Grill, “Eat and Get the Hell Out”?<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">The wait staff and check out staff were smiling, were polite, made eye contact, asked us questions like they really cared about the answers. It’s all about having a fun experience so your customers want to continue doing business with you because they enjoyed their experience.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;"> What does every person want and how do you connect with people?<o:p></o:p></span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Every person wants to be treated with kindness, respect, curtesy, and compassion. They want to feel they are important and that they matter. They want to know you care about them and are interested in them. So, ask them questions about what they want and need.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Mindy Stearns (Chief Kindness Officer at Kind Lending) says, “We could all use a little extra kindness, and leaders are better placed than most to spread it.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">“Mindy defines being kind as making an active choice to put someone else first and make their life better in some way. In contrast, being nice is more superficial—it’s leaning on pleasantries, rather than pushing yourself to make real change.”<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">She continues, “At the end of the day, people just want to feel like they matter—like their existence is important. It’s important for me to make sure our employees know how much they matter, because without them, this wouldn’t exist.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Mindy Stearns summarizes kindness: “It has been proposed that kindness has three main facets: considering the feelings of others, having everyday acceptance, courtesy and love towards others and behaving honorably towards them. Kindness is also closely related to compassion and altruism.” <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">When I first called M.D. Express for an appointment the operator was helpful, polite, courteous, asked questions, and made an appointment for us. She wanted to help us! She told us to call when we arrived in their parking lot and said we would be waiting a while.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">We waited in the parking lot with over 20 other cars of patients to see the medical staff. It did take a while, but we had our kindle books to read in the car while we waited the 45 minutes. When it was our turn, they made the experience a good one. The doctors and staff members made eye contact with us, smiled, were respectful, polite, helpful, asked questions, showed sincerity, and checked a few vitals. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">What was so special about the experience at M.D. Express?<o:p></o:p></span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">The medical staff listened, they showed compassion, they cared, were respectful, and they made us feel that we were important and we mattered. <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">When you speak to someone, even standing 6 feet apart, look them in the eyes and show respect and curtesy.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">Contrast this </span></b><span style="color: #555555; font-family: Helvetica;">with our experience at a Covid care testing facility that was virtually empty, where they had you fill out a 20-minute questionnaire, and they were rude, nasty, and treated you with disrespect. It was not the 45 minutes wait to take the test that bothered us, it was the rudeness and disrespect.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">It’s all about having good experiences. Not a frightening one!<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><b><span style="border: 1pt none windowtext; color: #555555; font-family: Helvetica; padding: 0in;">What does every person want and how do you connect with people?<o:p></o:p></span></b></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Every person wants to be treated with kindness, respect, curtesy, and compassion. They want to feel they are important and that they matter. They want to know you care about them and are interested in them. So, ask them questions about what they want and need.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">To connect with others treat them just as you would like to be treated. Show others respect, appreciation, care about them, listen and ask questions.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">It’s all about having good experiences. It’s all about having a fun experience so your customers want to continue doing business with you because they enjoyed their experience.<o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Run your business with respect, kindness and if possible, make it fun not frightening! <o:p></o:p></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"><br /></span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;"> </span></p><p class="MsoNormal" style="font-family: "Times New Roman", serif; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #555555; font-family: Helvetica;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold. If you need a virtual speaker contact Madeline at: </span><a href="mailto:mfrankviola@gmail.com"><span style="border: 1pt none windowtext; color: #c2223e; font-family: Helvetica; padding: 0in;">mfrankviola@gmail.com</span></a><span style="color: #555555; font-family: Helvetica;"><o:p></o:p></span></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0tag:blogger.com,1999:blog-8140395734259615119.post-78248551270792096542022-01-07T04:53:00.001-05:002022-01-07T04:53:35.424-05:00Hotel Adventures by Madeline Frank, Ph.D.<div id="article-content" style="caret-color: rgb(51, 51, 51); color: #333333; font-family: "Avenir Next", Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 12px;"><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Have you stayed at a hotel recently?</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Did anything interesting happen?</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Today, all of you will be coming with my husband and I to stay at hotels during this pandemic time.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">You are parents/grandparents with kids and pets.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">We have just arrived in Melbourne, Florida to stay at our hotel</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">You have your kids and pets, we have our cat Lilly with us.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>Before we move in - </strong></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">"<strong>You know the drill"- Spray all areas with </strong><strong>Lysol Disinfectant Spray!</strong></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>-One parent will stay outside the room with the kids, pets, and luggage while the other parent is armed with "<u>Lysol Disinfectant Spray!"</u></strong></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">You and I spray our hotel rooms with our Lysol spray:</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">All door knobs, all the bath room areas, all the kitchen areas, counters, beds, closet, hall ways, chairs, sofa, remote control for the TV, in room phone, and carefully with soft cloth with disinfectant on it wipe light switches, gently.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">You and I notice under the bed...</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><u>Stray pills</u>, -----which we remove and put in a plastic bag then spray the area!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">By the mini refrigerator we notice -</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Gummy bears -----which we also removed and put in our plastic bag. Then we spray the area with more Lysol.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Then after waiting a few minutes for the Lysol Disinfectant Spray to dry, we bring in our spouses, kids, pets and luggage.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">When we brought Lilly into our room she looked around and sniffed and stood by the connecting door---</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">letting us know there was a neighbor pet next door.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">When she's happy she purrs and when she's frightened her ears go back and she squeaks.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">She stood by the door patiently and a dog barked!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">She squeaked!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Who are your neighbors at the hotel?</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Do they have pets and children?</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">"This reminds me of when my husband and I were on our honeymoon and we stayed in a hotel that changed the sheets everyday"...</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">FROM ROOM TO ROOM!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">In every hotel you travel to with your family, kids and pets you will have a new adventure of what you will find in <u>your </u>hotel room!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Earlier this year you and I, our spouses, children, and pets were visiting Kansas City, Missouri and arrived at our hotel.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>As usual</strong> our spouses, kids, pets and luggage waited outside the hotel for you and I to -</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>You Know the Drill!</strong></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Spray <strong>Lysol Disinfectant</strong> <strong>Spray,</strong> on all door knobs, all the bath room areas, all the kitchen areas, counters, beds, closet, hall ways, chairs,sofa, remote control for the TV, in room phone, and carefully with soft cloth with disinfectant on it wipe light switches, gently.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">When we went to spray the sofa,</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">You and I noticed behind it...</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>"a stray pair of red high heels".</strong></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>After we removed the high heels, - we sprayed the area with Lysol.</strong></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">After a few minutes- We were ready to move in to our hotel rooms with our spouses, kids, pets, and luggage.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">When you first move into a hotel with your family, children, and pets, what <strong>3</strong> things should you remember to do?</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><strong>1) </strong>You know the drill: Spray Lysol disinfectant spray - on all door knobs, all the bath room areas, all the kitchen areas, counters, beds, closet, hall ways, chairs, sofa, remote control for the TV, in room phone, and carefully with soft cloth with disinfectant on it wipe light switches gently.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">2) <strong>Remove any stray dangerous toxic substances</strong> like pills and gummy bears to protect your family, children and pets from ingesting them. Then spray Lysol around and under the bed, fridge, and microwave.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">3) Remove any stray items like <strong>previous guest's red high heels</strong>, then spray the area with Lysol and return the red high heels to the hotel front desk.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">After waiting a few minutes for the Lysol disinfectant to dry-</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">have your spouses, kids, pets, and luggage enter your hotel rooms.</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">It is always an adventure visiting a hotel even more so during this pandemic. Stay calm as you spray your Lysol to protect your family!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Remember the drill!</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Spray the hotel room with Lysol - Let it dry-</p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">before your family and pets enter to protect them!</p></div><div id="article-resource" style="caret-color: rgb(51, 51, 51); color: #333333; font-family: "Avenir Next", Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 12px;"><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"><br /></p><p style="line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;">Madeline Frank, Ph.D., is an Amazon.com Best Selling Author, speaker, business owner, teacher, concert artist, and parent. She helps businesses and organizations "Tune Up their Business". Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book "Leadership On A Shoestring Budget" is available everywhere books are sold. If you need a virtual speaker contact Madeline at: <a href="mailto:mfrankviola@gmail.com" style="color: #610000;">mfrankviola@gmail.com</a></p></div><p style="caret-color: rgb(51, 51, 51); color: #333333; font-family: "Avenir Next", Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 12px; line-height: 1.5em; margin: 0px 0px 1em; padding: 0px;"></p><p><br /></p>Madelinehttp://www.blogger.com/profile/06997903524845457160noreply@blogger.com0